Grand Buffet — Restaurant in Nederland

We've tried this place twice now. Both times was severely disappointing. 1st time it was about 45 min-1hr before they closed. The bathrooms were sopping wet, including the toilet seat, lid, floor, etc. It smelled like they used dirty water and no soap/cleaning agents. There was a funky smell as soon as you walk into the establishment. Buffet was extremely limited and cold. Granted, they were about to close, so I guess that's understandable. They had raw food just sitting out for the hibachi, but noone in sight near the area to do the actual grilling. The raw food was dry looking and dark, like it had been sitting out all day. Their saving grace was the coconut shrimp and the potatoes. The 2nd time we went, it was much earlier.. I'd say around 6pm on a Tuesday. The same funky smell greeted us at the entrance. The lady at the front was apparently either too busy or too lazy to even seat us. She threw out her hand with napkins and forks for us to take, and told us to seat ourselves. The tables and chairs were dirty. There was a much bigger selection of food this time, but it was either dry, watered down, cold, or a combination of all 3. We told the wait staff about everything being cold, but all she did was suggest the hibachi. I checked the hibachi. Not a chance in hell I'm taking any chances with all that raw, dry, dark looking meat and plus, again, there was noone manning the hibachi station. I repeated my complaint to another worker, but that fell on deaf ears. I'm sure they noticed all the food left on our plates, but apparently didn't notice that we needed refills on our drinks. I tried one last time when we got up to pay, to notify someone with authority that the food was cold, dry and watery. Their response was that I could order a dish to the table or try the hibachi. I explained about the meat looking dangerous and that there was never anyone up there to grill, plus we came specifically for the buffet to try different things and to get our fill. My husband even tried, and he is a super calm person. I, on the other hand, am not. Before things escalated, i just stopped. No point in arguing. By this point, I was so frustrated (and still freaking hungry!) that I just told the lady I wanted to pay and get out of there and never return. My voice cracked and tears came to my eyes. She then offered a discount of a whole whopping $6.00 to which I scoffed at. Three buffets, two teas, and a water came to $53 and some change. Total time spent: approximately 40min (15-20 min getting/tasting food, and the rest trying to tell them their food was cold and crappy). We finally walked out paying 50% of the bill, but I'm still never returning. "Grand" my foot! Maybe if grand just meant you had lots of crappy, cold food, then sure, but otherwise, I would not recommend this place to my...

We went to eat the buffet. Ate one plate then went back for the crawfish. Went to put crawfish on our plate...big black dead cockroach crushed with his guts exposed & mixed in the crawfish. We told our waiter and I stood by the crawfish to make sure it was addressed. There was the buffet plate of crawfish and next to it was the buffet plate of chicken. The waiter.... took the spoon from the chicken plate and scooped the cockroach out with the chicken spoon took it to the trash in the drink station and dumped the cockroach in the trash then brought the same spoon back to the chicken plate! They never removed the chicken nor the crawfish. They continued to pretend as nothing happened. LITERALLY. My family and I got up to leave and demanded a manager. We have the understanding that restaurants sometimes have a pest problem. I’m okay with that as long as you keep your food safe and handle the problem. If you act this way in front of me I can only imagine what you are doing behind closed doors with my food. The manager was not on site. The lady at the front desk called him on the phone. The lady at the front desk repeatedly talked back and forth to the manager in Vietnamese. Both parties clearly spoke English. The manager pretty much called us a liar although it was two families standing there who witnessed it as well. We told him that the Health Dept needs to know and he said... Call Them! He offered to cut our bill in half and told us that he is aware that they have cockroaches and that he recently called pest control and the poison is making the roaches come out? Cockroaches do not crawl in boiling hot water or pots that are cooking. They are obviously crawling over the cooked food in the kitchen. If there is one cockroach... there is definitely more and the manager confirmed it. It’s is not sanitary and customers should not be required to pay ANYTHING if they are inconvenienced by YOUR pest control problem. WE DEFINITELY WILL NOT EVER return to this Chinese buffet again in life! It’s scary to see that your Health is not important at this restaurant. It is scary that they will pick a roach out of the buffet line with the very same unwashed spoon that you will use to serve yourself chicken and place it back like no one sees. It is is scary. Cooking at home is the best way to ensure healthy and clean foods this is true. Sometimes when you’re tired it would be nice to be able to take your family to eat out to a clean restaurant, let me warn you... this is not it. If you eat there anyway.... it’s...

I would like to warn everyone to ask for a receipt and look at it carefully. I used to go here to eat in in the past. I have also done take-out form here as well. I was charged so much for my takeout, it was ridiculous. I didn't know about the different charges for seafood at this point, but I was charged higher because I had 3 walnut shrimp on my plate which was $3 per pound higher. Okay, I learned my lesson. When I go in now, I never get seafood as a takeout choice. Furthermore, I stopped getting the food altogether and only started going in for the yeast rolls as take-out. I always ask for 2 takeout containers and fill them up with yeast rolls. Then last night happened. I went there to get yeast rolls as usual. I had my two containers, which contained 6 rolls each. I sat them on the scale and the containers weighed 1.48 lb. The girl at the register rung me up and told me it would be $11.20. I was perplexed, so I tell her that my containers only weighed 1.48 lbs. She says yes $11.20. Still confused I paid (I gave her $12.00 and she gave me back 80 cents) then asked her, how much per pound? She says $5.49. I am a math wiz. I can run numbers in my head while sleeping! Still confused as to how her machine got to the number she charged me, I asked for the receipt. She gave me the receipt. She was charging me for curried chicken, which I don't think they even sale and something else that I can't remember, but it was definitely not yeast rolls. I told her ma'am, you charged me for these 2 items, I only have bread, then I said bread to her in mandarin. She looked in the containers and was like oh.....She knew exactly what I had because I told her when I walked in and I asked her to make sure that there were more being made. She hesitantly started to recalculate and tap buttons on the register and calculator, with attitude. It took her almost 5 minutes to do this, but it seemed like an eternity. I am always a professional, but this situation infuriated me. I have gone here in the past to a lot. The people at the register are not really friendly at all. There is a man there that always has a severe attitude, some of the other cashiers, and now this....I know they probably have gotten me in the past because I was not paying attention. You all just be careful. Always ask for a receipt and look at...