Popeyes Louisiana Kitchen — Restaurant in Nederland

I pulled up to the drive thru, (10:58 am) ordered 2 each #6 Combo Meals, then pulled up to the window, made payment, got my 2 drinks, sit there for 6 minutes, then manager (a guy)comes to window " sir, do you need something else?" Me: " Yes, I need my food, all I got was my drinks" , then lady tells me to pull up. I pull up, look at time (11:07) I sit there and wait, and wait, watching all these people pull up get order and go, well at 11:28 am, no cars behind me, so I start backing up to the window, before I get back to window, manager comes out with order. Me: " damn, it took this long to cook 6 tenders?" Manager, just looks at me and walks back in. I haul ass home, get home and open the bag, and I didn't get my 2 orders of tenders with red beans and rice, I get 16 piece mixed chicken, large coleslaw, large red beans and rice, 8 biscuits. Good rest, but NOT WHAT I ORDERED! SO, I WILL NOT EVER GO BACK TO THIS LOCATION. I don't think that it was the managers (Ross) fault, I think that the lady at the window was either new hire or just not trainable. I'm a business manager and I understand about working people that just...

Poor Management and Service.

Placed online order for pickup at 445p. Got there at 450p to pick up. Was told my order was not ready. Cashier seems new, I asked for my order and he asked the manager on duty. She said the chicken wasn't ready and it would be 12 mins. So I asked him if I leave to pick up my kids will my order be ready when I come back. He said yes it should be.

Returned at 510p, order still not ready. Continued waiting, approximately 525p my order was ready. I asked for sweet heat and honey and the manager said next time you would have to pay for these. I said next time, I'll pay for it now if I have to. She said don't worry about it this time. So I asked her, next time, will my order be ready on time? And left.

Don't be smart with a customer and treat your employees better. Talking down and getting frustrated to them in front of customer is not how you train new employees. Hopefully Popeyes would get better management that would run smoothly like KFC...

ALSO WHEN I WENT BACK THE MANAGER SMELT JUST LIKE WEED! I wonder what owners would think of that?? Service is horrible. Manager is horrible. Like I get it it’s Popeyes, but as a manager you would think to yourself if I wouldn’t eat that would someone else??? But NO I work 12 hours a day stop spend $17 on 3 strips and 2 piece dark and I drive ALL the way home to feed my family only to find COLD CHICKEN, 2 legs. One was not even the size of a chicken wing. Clearly been sitting for probably an hour. Is that even sanity? Call numerous times only for the manager to be ghetto and be like drive it up here I’ll make new. Ok what happen to the days when people made it right the first time? Where is the work ethic? Where is a manager that even cares what comes in and out of his store? Where is customer service these days? Popeyes isn’t cheap and to be treated as if $17 is pocket change is a slap in the face and my time isn’t worth making it right the...