Broken Tree Pizza — Restaurant in Neenah

Edit - after visiting the restaurant more recently, I wanted to change my review and let all know that improvements were made and my last visit was awesome! Glad to have a place like this in Neenah!

Previous review: I hope the owner sees this. I’ve ordered delivery from here a few times and have done the Buffett. The food is always good, never had a problem there. For those that complain about the toppings during the buffet, I am betting they skimp our due to the low price. If so, I feel they should change that and simply charge more. If that’s not the case, then quality control needs to be better. Also, I have an issue with some of the staff. They seem very unprofessional. I saw one gal with long hair handling dough with no hair tie or net. They also don’t wear any type of uniform and the one gal was wearing a sweatshirt that said something similar to “anti social club”. You’re in customer service - I don’t care what you serve or what services you provide - find staff who is happy to be there and wants to promote your brand. I manage a computer service department and it’s not easy, but if my guys wore that kind of clothing or handled a circuit board without proper equipment, they’d be reprimanded and the behavior would need to change. I really like the food and the atmosphere here, but the leadership should step it up a bit and demand more of their staff, or I’m afraid this place will be a dream...

I recently dined at a broken tree pizza in nina and it was an outstanding experience!.. The moment I walked in I was greeted by the warm inviting atmosphere and the enticing aroma of pizzas baking in the wood fired oven..

I ordered the chipotle chicken pizza and broken pine and it was exceptional.. The crust had the perfect balance of crispy and chewy with a delightful char from the wood fire. . The fresh mozzarella melted beautifully and the basil added a burst of flavor.. Each bite was simply delicious..!

The service was friendly and attentive.. Our server was knowledgeable about the menu and offered great recommendations.. The food arrived quickly and they checked in on us just the right amount..

The prices are reasonable considering the quality of the ingredients and the craftsmanship of the pizzas.. Whether you’re dining in or ordering for takeout this wood fired pizza spot is a must-visit for pizza lovers..

I can't wait to go back and try more of...

I used to love going here. At my recent trip on a Thursday afternoon the customer service was non existant. There were 6 employees working and we were told they didnt have a server that day and we would have to get our own silverware and drinks and order at the register, even though there was only one table with 2 people. Weird but we are capable. Then we ordered a breadstick appetizer but received my friends pizza first then 10 minutes later or breadsticks came and another 10 min later my pizza came. The food did not taste as good or fresh as the last time either. I understand I dont know how their company needs to be run or how many employees are needed for tasks but compared to the other 2 times I have been here this was obsurd. I give 2 stars because I have been here before and had outstanding customer service. This day was terrible. I hope they can turn this around but I will not...