The Hang Up Gallery of Fine Art — Attraction in Neenah

My 120 year old family heirloom portrait was taken in and delivered to Mr. Bill Casper, owner of The Hang Up Galley for some minor restoration. For eight months, and after numerous inquiries, I kept being advised of reasons that were supposedly inhibiting completion of the work. However, all the while was assured by Mr. Casper on several occasions, that the portrait was a work in progress. Having given this project more than enough time and after the delays and excuses continued, I simply wanted the heirloom portrait returned to our family. I recently called Mr. Casper and requested to pick-up the portrait, and he advised me that he cannot locate this irreplaceable family item. He further stated that, “he and his staff will continue searching and I should be patient”. I believe I have waited long enough. I feel completely misled by Mr. Casper and now, both myself and my family, fear that this treasured family heirloom is lost forever. We trusted Mr. Casper with an item that meant a great deal to our family and have been left with an empty frame. Negligence and incompetence in such a business is bad enough, however being misled many times over on an item that means so much to our family, is a matter of trust...

Beware of The Hang Up – they’ll hang you out to dry. They waited until the last minute to get our project done (it took a month for two frames), and it was not done as instructed. Because there was no time left, I had to take it “as is” and had to pay on the spot, or I would not have had my frames for my event. His estimate was $600. He charged me $815; I had two frames so he charged me $430 over (a 33% increase) what he had “estimated.” $1,663 for two plaques not even done as requested. When I questioned him, he said when he gave me his estimate “he would have had no idea of the final total.” And, when I questioned why it wasn’t done according to my request, he told me if I wanted it done exactly as I had requested it, it would have cost even more money. There was no notification of this at our first meeting, and no notification of increased charges until I came to pick them up. It is immoral how he treated our nonprofit organization and took advantage of us. They should be ashamed of their...

We brought in a painting and chose a frame. We were told we would be called later that day with an estimate. Two days later, I left a message asking to be called with an estimate. No call back. After two more days, we went back to pick up our painting. There was no apology, no comment, nothing. They obviously do not need business. I support local businesses whenever possible, but this business is...