Cousins Subs — Restaurant in Neenah

If I could put 0 stars I would; the service was terrible. There was one guy working at the time- he was polite, sure I'll give him that. The plain sandwhich we ordered came covered in mayonnaise and some orange substance. The other two came as completely different sandwhiches and only one of them had been made correctly. At first he says that they don't have garlic or Italian bread- and then somehow finds some garlic bread? (The bread felt deflated and unlike the Cousin Subs that I remember) The place was empty when we came to pick up the sandwhiches, and he had plenty of time to make them. Yet they appeared put together by a five-year-old. Asked for mushrooms? Only got a singular mushroom; same with the onion. I am bewildered. I honestly have no idea as to why our order came out so jumbled and messed up. Didn't even notice he forgot to give us the receipt until we looked for it to see if we made a mistake. By far one of my worst sandwhich stop experiences. And certainly not worth the $30 we paid for it. Will be...

I really hate leaving this review for the neenah location!! I normally have no issues with any of their stores!! But this time I had a total salad on my sub, and so much oil it -.that it tasted spoil!! The hot sub actually was so hot and breezy that it fell out of the bag without me Even realizing it, and I left it behind in the parking lot!!

I called and talked to the manager and was told that the charge would be reversed and i would see the credit in 24/48 hrs & they would be mailing out coupons at the end of her shift- NONE OF THIS HAPPENED AND THEREFORE I AM EXTREMELY UPSET!!

I also asked for pepper in my sub and was given a “rude” response!! When I told the manager- she claimed she heard the entire conversation and didn’t think anything was rude/ I completely disagreed!! And I said all the person had to say was they no lo longer have pepper shakers- rather than making a huge deal about opening my sub and putting people on it!! I WOULD LIKE SOMEONE TO PLEASE CALL ME IN REGARDS TO...

We walked in and we’re finally greeted 3-4 minutes after standing at the counter. Even an acknowledgment that we were there and they would be a few minutes, would have been better than ignoring us. Finally a female worker, maybe the Manager? Velora, I believe as that was the name on the receipt, came over and took our order. We could tell she did not want to be there. She was so rude to us, and this poor elderly couple behind us who were trying to decide what to order. We sat and waited as we had ordered hot subs and bowls. The whole time we waited, this female worker (maybe the manager) yelled at those poor boys working hard to make our subs. I have never heard anything like this before! It made us so uncomfortable, we ate quickly and left. The boys handled it well and continued to work hard and be polite despite her poor attitude. If she is a manager, this is how you lose employees. Food was good, but the attitude of this lady will prevent us from...