Advance Auto Parts — Local services in Neenah

It seems nowadays that every auto part store is the same as the next, but I found out that is not always the case. I went in because their app said the part I needed was in stock (just brake pads) but when I got there mysteriously the cheapest one that I wanted was "not in stock" despite their computer saying they had "3 on hand" (I could see the computer screen. So I felt very much that "he couldn't find it but found the more expensive one" was a ploy to upsell me and I didn't appreciate it at all. I understand that sometimes the computer system isn't correct but when the guy looked at the screen and got the part number to go in the back to look for it and came back out with the more expensive one and said "sorry we don't have any of those in stock but I do have this one (the more expensive one)" I felt like there was no way he memorized two part numbers and looked for the more expensive one and grabbed it. I just really felt like he was being dishonest and didn't appreciate it. Now I know that I may have perceived the situation incorrectly so that's why I gave them 3 stars instead of 1. Mainly I type all this out so that if you read this you will go into the store with this in your mind and won't let them pull a fast one like I thought they...

Car was barely running. Limped it here because it was close by. Just needed my check engine code read so I could plan my next move. Parked in front, a couple steps from the front door and in clear view of the windows. Walked in and asked the lone employee for a code read. They said "Can't do it. I'm the only one here and I can't leave the store unattended." I looked at the otherwise deserted store, out the window where my car was clearly visible, and back at them. "Is it ok if I use the code reader myself? I know how to do it and I would..." is all I could get out before they interrupted with "Nope, I would have to do it but I can't because, again, I'm the only one here."

I was kind of dumbfounded by this interaction so I looked up the starting pay for Advanced Auto parts in Wisconsin. It's right around $12 per hour. Explains a lot.

Firestone is right around the corner and they read it for me for free and gave me local recommendations so if you're in a jam I would just head...

They turned my headache into a fast and easy solution today! I had never plugged a hole in a tire before but seeing as though financially that was my only current option (saving up for new tires). I went in and let them know what was going on and that I had no experience in doing what I needed done, within seconds Doug gave me the load down on the in store products they had to fix my tire and the pros and cons of both products. He then also went out of his way to find an outsourced option to go to a local tire shop and get it fixed and done Properly. He and Alana both looked into both open and near places with reasonable pricing. It’s currently an hour later and my tire is fixed, I’m way more relaxed about my car and having that extra bit of time to get tires. I am thankful for your help guys! I’ll definitely make this my go to spot for purchasing all my accessories and parts that my car may need for regular up keep....