El Azteca Mexican Restaurant — Restaurant in Neenah

Placed an order for pick up. Was updated saying it was ready at 5:39pm. Got to the restaurant at 5:40pm, no one was at the host table, not a single person paying attention to customers coming in through the door. It wasn't until there was a line of 6 people at the door that someone figured they should probably come up and see what their customers need. Someone finally comes up and asks what we all need. Tell them I have an order for pick up and was told there's another gentleman coming up with those right now. Wait another 5 min and told it will be 10 more minutes on my order. It's 5:55pm and I was told the order was ready at 5:39. My order is going to supposedly take an additional 25 min after it was "ready". I would excuse it if their customer service was good but they ignored their customers for the first 10 min I was standing in the door. Awful service.

UPDATE - On top of the poor customer service and long wait, the al pastor tacos were dry and the meat was cold and the shells were hard as if they were stale. Literally tasted as though the tacos were prepared hours prior and were sitting under a heat lamp all day. The food is overpriced American-ized "mexican" food and not even fresh at that. Definitely will not return. Especially to...

The atmosphere was lovely, bright and exciting. The booths and tables were all very big. It was clean, I even saw someone wiping down the menus. The server was very nice but couldn't be very attentive because he was serving half the restaurant. Almost all tables had people at them. Our order was taken quickly and drinks arrived promptly. The margaritas were great and came in different sizes. The small was nice and small and the medium was generous. The house margaritas and peach margaritas were yummy. We would have them again. Chips, salsa, and bean dip arrived with the drinks. The salsa and bean dip were good. Our food arrived quickly and that's where it went down. We got 2 different combo plates. They were large but the food was bland. The red sauce on the enchilada was oddly sweet and thin. The shredded chicken was also very bland. I could see there were onions and peppers in the chicken but couldn't taste them. The combination plate was just the chicken wrapped 3 different ways with the watery sweet red sauce. It was the same with the others plate too. Not at all impressed by the main dish. We might go back for drinks but probably...

Stopped here for lunch with a friend although it was busy mid way through the lunch we got a table. As soon as we were seated our server came over with with chips and salsa and refried beans and took our drink orders. We looked at the menu and enjoyed our chips and salsa and beans our server was back in a few minutes to take our orders we decided on the Beef chimichanga meal and the 2 enchiladas with rice and beans one chicken and one beef. Our food was brought out in short order on hot plates and both looked very good and we were not disappointed my friend said the Chimichanga was great and my enchiladas and Rice and Beans were also great good flavors in everything food was hot and perfectly cooked. El Azteca is a very good Mexican Rest. is it as good and authentic as some others I've been in around Wisconsin or say Texas no maybe not but it is very good and you won't disappointed with your meal. I've read some reviews that talked about food not being spicy or no flavor to those I say our food had plenty of flavor and if you want spicy order it spicy or ask them to put some heat in it I will...