The Coffee Bean & Tea Leaf — Restaurant in Nevada

THIS RATING PERTAINS TO THE COFFEE BEAN AT TERMINAL 3 LAS VEGAS AIRPORT

I ordered my beverage with a very pleasant lady. As I was waiting in line she has phenomenal conversations with people. As I waited for my beverage, I notice a black female, maybe about 5ft tall (or under) with long braids. She was wearing a romper with suspenders and a red long sleeve shirt. I noticed the lady going into the fridge and grabbing different wraps from the back of the fridge. At first I thought she was stocking more wraps but I noticed she started removing the condiments from the wraps and then placing the wraps back!! I was in shock. I thought she was an employee but after I noticed she was taking the condiments from the wraps, I assumed she was a random person just needing condiments. But then I see her walking to the back area of coffee bean often! I was in shock to find out that a very own employee of coffee bean was taking the condiments for her own personal use!! She was sitting down on the side eating her lunch and using the condiments with her other coworker! This drove me up the wall. People spend an arm and a leg to purchase expensive food and beverages at airports for them not to be completely in tact. When a person goes to purchase a wrap their going to get it with no condiments! That is absurd. I’m sure if a person asked for condiments at the counter they would be told “we don’t have any”. If they did have condiments, I’m sure the female wouldn’t be taking them from the wraps and would be grabbing the ones from the back! I would of written this review for the coffee bean at terminal 3 but it’s not showing up...

If you're a fan of waiting, then step right up! The Coffee Bean at Las Vegas Airport will give you an experience that'll make waiting for your luggage feel like a breeze.

Upon entering, you'll be greeted by the sight of a line that stretches longer than the runway. It's like they've redefined the concept of "fast service" to mean "eventually."

Once you finally make it to the counter and place your order, prepare to enter a time warp. You might as well have ordered your drink via carrier pigeon because it'll take about as long to arrive. It's like they've mastered the art of making you wait so long that you forget what you ordered in the first place.

Now, let's talk about the drinks themselves. Oh, the irony! Despite the seemingly infinite wait time, the quality of the drinks is about as consistent as the weather in the desert. You'd expect a chain like Coffee Bean to deliver a beverage that's at least on par with its reputation, but alas, you're more likely to get a lukewarm disappointment than a piping hot delight.

Perhaps they're using a special technique to infuse each drink with a hint of disappointment, just to keep you on your toes. Or maybe they've discovered a new form of time travel where your drink takes a detour through the fourth dimension before reaching your hands.

In conclusion, if you have hours to spare and a masochistic desire to test the limits of your patience, then by all means, pay a visit to The Coffee Bean at Las Vegas Airport. Just don't expect your drink to arrive before your flight...

12/3/24 approximately 6am I received the WORST customer service from the cashier. Not happy at all with no greet just taking my order and handing my receipt. More interested in talking to her coworkers. And as I received my kids bagels, I was not handed my brewed basic coffee, and as no one mentioned anything as they are turning their backs and talking to themselves, I simply asked about my coffee and she snapped at me and said “can you just give her a chance to make the coffee!?” Another costumer was shocked as I was and I said “I was just asking about my coffee since no one said anything, and you don’t have to be rude”. She said “you’re the one being rude and not letting her make the coffee”. I said “I have kids here” meaning that’s not how you talk to someone by yelling at them and she said “I have kids too, I got 3. You ain’t the only one with kids”. I got my coffee and said “have a blessed day” and she said “yeah you have a blessed day too” and proceeded to talk shit about me as me and my kids walked away. The other costumer looked at me and smiled and shook his head because this outburst from a worker over a question was completely uncalled for and unprofessional. If this is how you train people to treat customers, I do not recommend your establishment to anyone. The one star was for getting our 2 bagels and brewed coffee for $15. Zero for the service...