Baskin-Robbins — Restaurant in New Braunfels

WARNING: do NOT order a cake here. I ordered a birthday ice cream cake here, and called 15 minutes before my scheduled pick up time to check on the cake, as I had not received a confirmation text. The employee who answered couldn't find my cake, so Sealynn took over the call and assured me my cake was being made at another store, but would be at the original pick up store on time. I waited 1.5 hours from the time of my call to go get my cake. It was still nowhere to be found. I called around to the local Baskin Robbins in the area, and no one had my cake. Sealynn was nice and offered a cake from the freezer, which I declined, since the cakes were all dated from January, cracked, dried out, and looked plain gross. She also gave me the number for the person who manages the cakes, and that person never got back to me. I was assured that I would get a call back once my cake arrived to the store. I never got a call. I tried calling the store 2 more times later in the day, and no one answered my calls. The reason I'm giving 1 star is because of Sealynn and her help, otherwise, this was a really crummy experience and now we have no birthday cake for our...

It's been since my younger years as a young teen of being in one of these stores in Washington state until the closed down. So going in with my moms cousin today after my cancer doc had to go do surgery and canceled my apt in San Antonio today we stopped here in New Braunfels on way home to Nixon, and sampled a couple flavors of ice cream then we both got waffle cone double scoop of 2 different flavors each. Then sat inside talked, catched up on life and enjoyed our ice cream and cup of...

Called & made a ice cream cake order for my sons 18th birthday. Went to this location to pick it up on the way to his celebration & they didn’t have his cake & informed me no ordered had even been placed. While I was there, I checked the number I called to make cake order as I wanted to make sure I wasn’t at the wrong location and it was indeed the correct store I placed the order through. The customer service on the phone was great. Not sure what happened. I was very...