Long John Silver's — Restaurant in New Castle

Typically, love LJS. However, this last time, I spent 10 minutes in the drive through just to pull up to the window. Missy? Misty? Was the woman at the window. She couldn’t find my order. Then I spent a few minutes repeating my order over & over & over. Just to finally say I’m going to come inside. When I get inside, misty was talking to her co-workers about how I’m agitated. Never said anything that would indicate that other than just driving off. Horrible customer service & she should not be at the window or customer facing. The only reason why I’m doing 2 stars is because I heard her talking poorly about me. Aside from being busy, I can’t fault them for that. There was a new hire that took my order when I came in. She was friendly and thorough. Also, I heard the staff laughing about someone in the drive through not getting their crab cake & making a mockery of it. As I was leaving, another woman had an incorrect order. It seems like they cannot handle busy. I can give Grace, like I said, we all have our bad days, but bashing & mocking customers...

I haven't eaten at Long John Silver's since late 2014. I ordered the basket with 2 pieces of fish and a side of clam strips. I got 2 perfectly golden, crispy, burnt-tasting grease sponges, fries that managed the rare feat of looking undercooked while tasting stale, and decent hush puppies.

While I appreciate the initiative to recycle, reuse, and repurpose, the only "re" that fryer oil should experience is "replace." The fish was hot, balanced with the cold clam strips, and rounded out with lukewarm hush puppies and fries.

The employees seemed friendly, which I had ample time to experience as I waited close to 20 minutes, 10 of which listening to them through the ragged screen of their drive thru window. Eager to provide exemplary service, they tried to take payment for my mobile order twice.

I left with the feeling I wouldn’t return for another 11 years—and one burning question: how is Long John Silver’s still...

Came in at 2:45 on a Sunday (12-22-24)...needless to say it wasn't busy. We were actually the ONLY ppl there. We stood at the front register and my husband even waved at the woman near the front fryer. Nothing. No greeting, no interest in serving us. So we waited even AFTER the woman up front in the Santa hat yelled and to someone in the back about staying late. Finally we left. I made sure to tell at the top of my lungs to " HAVE A GREAT DAY!!" when we left and still no one even bothered to look toward the front or take notice of us. I FaceTime my brother after we left to make sure we hadn't died on the way to Long Johns and we hadn't been made aware yet. He let us know we were in fact still alive and visible to other humans. So now I'm wondering if this Long Johns just has the rudest and most ignorant staff ever or they just didn't want to be bothered with us. Either way, we...