KFC — Restaurant in New Haven

RIP OFF ARTIST!!! I'm not sure what kind of selective pricing goes on at the Whalley Avenue location of KFC but it's not fair! This afternoon a little after 3 pm I ordered an 8 piece which according to the menu board comes with TWO sides. I ordered my sides and was charged $26. While the young woman was putting my order together a customer came up behind me and a 2nd woman came to take her order. She ordered THE EXACT SAME THING I ORDERED, an 8 piece meal. The 2nd woman said to her you get 3 sides and asked her what sides she wanted and charged her $21! The woman listed her sides and off she went to complete the order. I asked the other customer, "did she just tell you there were 3 sides with your order" and she responded yes. When the woman handling my order returned I asked her why the other woman was offered 3 sides for her 8 piece and paid less. She immediately asked her co worker are there 3 sides or 2 with the 8 piece and the other woman responded that she "just assumed" that the other customer was gonna do some kind of fancy maneuvering allowing her to get 3 sides instead of 2 with her 8 piece and lowering the cost from $26 to $21. I said I heard her order she didn't say anything like that and you didn't offer her anything like that, she ordered an 8 piece and you said she got 3 sides and charged her less. The woman said that she didn't take my order so that's why I wasn't offered the same thing, if she had taken my order she would've offered me the same thing! So either they now have selective sales offers OR only certain employees are allowed to offer their own personal pricing to random customers! Either way its not fair and I will not be going to this restaurant again to...

Again, I go there looking for my original Kentucky fried chicken. I ask how many thighs come in the box? This time 3 Thighs because it’s a $34 or $35 fill up…. I ask again once I get to the window. They say three. I ask are you sure they are the only pieces that are crispy? Because every time I come here they tell me that there are only a few crispy pieces and then they’re all legs and thighs original instead of a mixture or more crispy than original etc. Today I get all crispy pieces except for one original recipe leg! How fair is that? If I want crispy chicken then I will go to Popeyes! Shame on you! Shame on how you treat customers! If I wasn’t so tired from working a 14 hour shift I would’ve brought it back. Best believe it won’t happen again! The only reason why I gave you guys two stars is because the original piece chicken...

Honestly so disappointed in the transaction that just occurred. I placed an order online and had my boyfriend pick it up. When he arrived, there was only ONE pickup order on the counter. An older man with dark hair asked him the name and he said “I’m sorry, my girlfriend ordered it, it’s either (my name) or (his name).” The man proceeded to say “Well which one is it… It’s going to be hard to give you an order with no name.” My boyfriend told him he thinks its (my name) and he still gave him a hard time. The manager saw that he was giving him a hard time and walked over, handed him the ONLY order, and said “have a goodnight.” I’m not sure why the male employee decided to give him such a hard time but it was ridiculous and there wasn’t even a way to review the service on the app where I...