Pad Thai Restaurant — Restaurant in New Haven

The food is good, the service, not so much. I called for delivery and they said an hour... Okay, I wasn't starving so I decided I would wait, no big deal... An hour and a half later; nothing. I call and I'm told the delivery guy is just leaving and has other deliveries along the way as well. An hour and 50 minutes later I get a call telling me my food is outside, the gentlemen can barely speak English mind you. I go outside and no one is there, I call back and the delivery guy is at the wrong address. With the language barrier, I'm having a hard time communicating the address he's supposed to be delivering too. When I get off the call, I'm wondering whether I'll even be getting my food and if it's not going to get delivered to a different person at this time. 10 minutes later, I get a call and go outside to get my food, the gentlemen tells me it was because he wasn't using his GPS and went to the wrong address. Now I'm an understanding person... maybe, trust but verify... But what moron in their right mind in this decade decides against using a GPS when it is a mere app on our phones not to mention when the delivery is already extremely late? There are certain things which are tolerable, this one is simply just ridiculous. To top it off, the freaking store is only 10 minutes away, I might as well have just sacrificed the time and driven down there and gotten my food because clearly their delivery service is the worst possible one. The food was delicious however, so my advice, it's okay to go there to get food, just don't...

Very rude staff with no respect for their customers. Visited this place today (I live nearby and have been visiting it often) but this visit made me feel so bad and disrespected. I paid my bill but did not tip them upon which one of the waiters came up to me and asked me to tip. I provided a tip upon which he left my table with this remark “you don’t know?” extremely rudely and angrily. The place was crowded hence didn’t want to make a fuss about it. A few minutes later, he returned and started collecting the dishes from the table also very angrily. Firstly, you’re not entitled to a tip. It depends on the customer if they want to tip you. Secondly, you surely don’t have the right to disrespect your customers, taunt and fight them for not providing you with tip. Even if you so want a tip, you can very respectfully ask for it. I’ve been a regular customer but I’m very glad for your behavior today. I’ll make sure I never visit this place again. Please learn to respect your customers and then expect...

Visited this restaurant today as one my friend was in town and we wanted to go down the memory lane as this used be our spot for best Thai food in town and were so disappointed as it lost its charm completely.

Ordered hot and sour soup, coconut soup with a few Appetizers like gyoza and spring rolls.. for entrée- we took green curry. It just felt like the soup has been watered down...with a huge tomotoes chopped in 2 halves and big chunks of vegetables with one piece of chicken and the green curry was beyond saving. The food lacked taste and felt like sipping water with curry paste stirred in it. We left the soups and entrée untouched.

We left the restaurant diappointed never stepping in again. Wish I had taken pictures to upload. It's saddens my heart to see such a great restaurant serve food like this. Never...