KOK Wings & Things — Restaurant in New Iberia

Food: The food was perfect and I really didn't see anything wrong with it. It was hot, fresh, and delicious! We got boneless wings, regular and loaded fries and the seafood sliders. All were perfect and tasted delicious.

Service: We waited around 35 minutes for our food. If you use the screen to order, you can sign up for text messages to say when your food is ready. The staff was extremely nice if you can hear them over the blaring music. There is a coke branded fountain drink machine with the usual assortment of drinks.

Atmosphere: It was lack luster. There isn't a clear way to order since there is no signage stating where to go. There's a screen on the wall for card payments and a register for cash that had no one there since the staff were all preparing orders. This caused confusion on where the line starts, ends, or if there are two lines. The menus are 3 laminated papers that are passed around by guests who are trying to figure out a way to order. There are no TV's, signage or on the wall menus to glace at.

The music was blaring throughout the building making it hard to hear when your order is called, along with talking to your guest if you choose to dine in. The music choice is also not family friendly as there were a couple of inappropriately related R&B music songs. Not a place where I would want to sit with a family.

There are 5 tables with 4 chairs each and 2 tables with 2 chairs each for a total of 24 total seating places with no outdoor seating. This causes the waiting to-go guest to take up precious seating for anyone wanting to dine in.

Personal experience: Our first time experience at the restaurant was not that great due to the music genre, volume, and lack of seating due to waiting guests but the food was outstanding. I'm hoping in time all of these issues can be sorted out by turning Kok into a family orientated restaurant instead of a quick take out...

They close at 10p.m made it there at 9:19 there doors was locked & employees had the nastiest attitude when letting me know they was closed. Pretty sure I WONT be visiting this location again.

*Since it wouldn’t allow me to post again to response I’ll edit my post here

I pulled in at 9:19p.m your cook was standing to the door looking out the door as I’m assuming he was just locking it walked up to the door pulled on it at 9:20 he was talking back and forth he started walk around from the back to come towards the door but as my finacee was walking away he turning around and proceeded i pulled off lef took my business to chilis TRUST me i ain’t tryna knock ya business food delicious can’t take that from you however your in worker had an attitude bcc he wanted to close early. As i said before i love the food I’ll be back just not new Iberia location it’ll be Lafayette. so the camera you reviewed review it AGAIN I was in chilis parking lot or probably inside by 9:59 bfr. But have a...

Placed a mobile order for some boneless wings and almost immediately after order was put in, I got a call back that they were out of wings and would issue a refund. Waited a week and still no refund. Contacted the store with my order # and name to resolve the issue and they stated they would get it taken care of. Another week later and still haven't gotten any refund. Enjoy...