Pizza Hut — Restaurant in New Iberia

My local Pizza Hut has been hit or miss for a few years now, mostly due to a lack of workers, especially delivery drivers so I have been reluctant to order from there. Last night we wanted Pizza Hut and I really didn't feel like getting out to pick it up, so I figured I'd try delivery again and see what happens. Well, I'm glad I did! When I ordered the time for delivery was given as 45 to 55 minutes, which I could live with so we ordered. We got a medium pepperoni, hand tossed pizza, a personal pan pizza with onions, green peppers, mushrooms and meatballs, boneless sweet Thai wings and regular sweet Thai wings plus tried out a chicken Alfredo pasta for the first time. To my surprise I got a text after only about 30 minutes saying my order was out for delivery and within 10 minutes or so it was delivered! I was extremely happy with the deliver time as in the past it had taken 60 to 90+ minutes to get delivery from our local Pizza Hut which is only about 3 miles from our home. The pizza arrived and the order was perfect, no forgotten items, which also had been an ongoing problem. The food was hot, the wings well sauced without being drowned in sauce, the pizzas had plenty of toppings and cheese plus we're properly cooked and the pasta contained plenty of meat, cheese and perfectly cooked noodles! The delivery driver took care to remove my 5 containers from the bag, handing each to me, then helping me stack the smaller boxes on top of the medium pizza box to carry inside my home, he was very nice, professional and pleasant to deal with. Overall it was one of the best delivery experiences from Pizza Hut that we've had in years, and the food was delicious. Very good job Pizza Hut, we will be ordering more in the future and tipping our delivery drivers well, thank you for stepping up...

Ordered a pizza at 8:15 pm, 8:45 tracking said it was on the way, called at 9:15 to check order after a 10 minute hold I got "we have one driver, your pizza is on the way" then hung up on. Didn't ask my name or anything. At 9:45 I call again and get the rudest response "I told you is was on the way". Needless to say my pizza never showed up. At after I was hung up on a second time I ordered Pappa John's and 25 minutes late I was eating hot pizza. Then when my card was charged for a pizza I never received I stopped by the store on my way home and was told by the rudest manager I ever met that she couldn't give me a refund I would have to come back at 9:00 the next morning. Then was told I would have to leave the store she couldn't help me. I eventually talked to the head store manager and was given a refund and apologized to for his rude Manager's behavior. Never will I ever order a pizza from not only this store but any other pizza...

I ordered my pizza online went to pick it up no, greeting when I walked in the store, eye contact was made but, no verbal response. Someone finally came and reported the computer being down. I understand but, the insulting situation was, they expected me to wait "10-15 minutes until they reboot" then take a COLD pizza home that I drove over to pick up and waited for??!! No management skills. No contingency plan. No common sense. The real slap in the face was when the person who appeared to be the store manager walks past us and other waiting customers to go outside while the store is in a crisis!! I told the NON-VERBAL employee to cancel my order and walked through a cloud of smoke where manager was SMOKING!!! instead of handling the crisis. Even if he was on his official break, POOR TIMING AND VERY BAD IMAGE FOR A NATIONAL CHAIN LIKE PIZZA HUT! I'm...