Batture Bistro and Bar — Restaurant in New Orleans

I just left this restaurant/ bar and can promise that I will never go back because the service was horrible and the staff was beyond rude. The bartender, who claimed to also be the MOD, refused to take my order ( after I took a seat with my friends in the enclosed patio area and waited at least 30 mins for the server to come) and sent me back over to my seat to wait for the server. The server comes and takes our order. She returned twice in 2 hours to check on us. One of our party left and had to go to the bar to cash out because the server was MIA. We wanted to order one last round and waited for the server, who never came. Mind you, the bar was NOT busy. There were two other parties beside us. I went to the bar to order a glass of wine and again was told that our server would come to us (why I couldn’t get the bartender/MOD to serve me a drink I don’t know). 20 minutes later (after the server checked on her other table, went to the bar, chit/ chat with the bartender and people at the bar) she finally came to us. I asked for my glass of wine. My friends were clearly annoyed and just asked for the check and pointed out that we are locals and we expect better service and treatment from local establishments. The server’s response was unacceptable… “hon, you shouldn’t expect to be waited on frequently if you sit here!” Oh I’m sorry - I didn’t realize sitting in another portion of the bar garnered poor service. She was completely unprofessional and rude, which made my friend become even more upset with how we were being treated. As a result of the dispute and argument (which the staff did everything but deescalate) we had the pleasure of being “escorted from the premises” by the quiet old man who was apparently “security.” And while we may have been loud and yelled at the staff about how poorly we were treated and the terrible customer service, I can assure you that had either the server or the manager showed one ounce of accountability or concern with their customers’ experience, this whole situation would not have occurred. But unfortunately for us and Batture, their staff doesn’t care about their customers or their employers reputation. As a newly opened restaurant, trying to expand its customer base in a city brimming with heavy competition, I would have expected there to be more concern. But alas, when you hire people just looking to collect a paycheck and not caring about your success, this is what you get. Word of mouth is how many establishments in this city grow to become successful staples in the community. I doubt Batture will enjoy that kind of success. I certainly have no reason to wish them well nor will I hold back in sharing my horrible experience with all of my friends in Orleans and Jefferson Parish as well as all of the people who ask me where they should go when they come to visit. Batture is 86’d off my list...

Today, Feb 4, 2022, I have had the worst service ever!! Eight times I’ve been there. Well, Lisa Miller, I’m not exactly certain where you source your work staff from, but please, do the rest of the New Orleans service industry a favor and put yours through an etiquette class or two. I have never had someone treat me as though it was a burden to take a simple drink order. It’s worth mentioning I recommend this place to everyone, but I’ve never recommended a place to my coworkers, only to have them treated as though their order or purchases were insignificant. This economy only allows for so many mistakes, and you’re on the titanic. You will fail! You will fail horribly! You will be just like every other fleeting, small pop-up that tried to make it in New Orleans and stupidly taken for granted the local customer. (I wonder if all the other bad reviews are about Desiree as well, and her shift-manager counterpart) We waited 45 minutes to be initially acknowledged, while three Caucasian gentlemen were waited on three times prior to the same waitress acknowledging our table. Before acknowledgment, two female members of our party attempted to expedite the situation by going up to the bar, only to be told, after each presented their vaccination card, that they needed to return to their seats and present vaccination cards prior to being addressed, by the shift manager. Charged for doubles for singles. The food, cold and lack luster. It was an additional 45 minutes to an hour before seeing our waitress again. My coworker attempted to get drinks once more by going to the bar, only to be told, again, that the waitress will make her way there. There were only 3 to 4 tables the entire time we were there.

And as a simple note, it is never okay to be condescending to your customer while calling them “hun” ( as a means lessening their existence ), and telling them that “it’s understood you aren’t going to get waited on when you sit here”. Never have I been so blatantly lied to, so disrespected. Your establishment may be boutique in name, but the quality of your staff, has taken it to street level. Objectively awful. Happy to spread the word. It’s places like this, and people like your waitstaff, that give visitors such a poor perception of...

You walk in to the beautiful decor and are transported instantly to somewhere else. Tranquil vibe and pleasant staff made brunch the quiet escape from the busy loud atmosphere of the weekend. We ordered several items to split including the CaliCajun, deviled eggs, the Conquistador Crown, and Avo Trio. The Cali Cajun was my favorite, just a mound of shrimp and lump crab on a bed of Avacado slices. The sauce they cover it in is decadent and delicious. The avo trio was very good as well. It was a great sampling of different flavors. The drinks we ordered were great. The bloody Mary was heavily seasoned and packs punch. The Lucy B felt like velvet in your mouth and tasted great. The watermelon craw was very booze, but I personally could have used more watermelon flavor. The Cure was perfect, the strawberry basil oleo made the drink! I'd definitely...