Caesars New Orleans - A Caesars Rewards Destination — Hotel in New Orleans

My fiancée has been a loyal guest at this hotel for years but this was my first visit and the first impression was very poor. When I began to inspect the room, I noticed rice on the food tray and something sticky. The wall beside the desk had something splattered all over it. In the bathroom, there was a dried contact lens on one of the shelves. The shelf in the bathroom with the coffeemaker had a good amount of dried coffee residue. The toilet had a long hair on it. Later that evening, I noticed many short curly hairs in the shower, which I assumed to be pubic hairs. The bed sheet had a red stain. We checked in late in the evening, so I cleaned the room well and made it comfortable enough for the night.

The next morning, around 9:30am, we responded to a text asking if we needed anything. We asked the sheets be changed, the trash be emptied, and we be given extra towels and washcloths. I had already cleaned the room with the cleaning supplies I brought and didn’t want the housekeeping staff to touch anything else. When we returned after 3:00pm that afternoon, the room had not been attended to. We spoke to the front desk that assured us they would make sure someone took care of our requests. They did not know why the requests had not already been fulfilled. We left out again.

When we returned again after 10:00pm, it appeared that the bed had been made but the sheets not changed, since the red stain was still there. We thought the trash cans had not been emptied because the nearly overflowing trashcan in the main living space had not been emptied. We later discovered the bathroom trash had been emptied but the living space trash had been left full. Instead of receiving extra towels and washcloths, we received a fresh set, but not additional towels and washcloths as requested. (As an aside, the "fresh"washcloth I ended up using was badly worn and tore into a massive hole while I used it to shower that night). I went down to speak to the manager and explained the numerous issues we had with the cleanliness of the room and lack of attention to the requests we had made at 9:30am that morning, including changing the sheets. The manager said he would relay our issues to the housekeeping manager and she would contact us the following week since he didn’t know her schedule for the weekend. He added a $100 dining credit to our room (we ended up getting overharged on our dining bill but let it slide) and said he would send someone up with fresh sheets and to empty the trash cans.

A while later someone came and emptied the trash and brought sheets, but he did not bring enough sheets to fully make the bed. While we waited for more sheets to be brought, we stripped the bed and found out that the red stain we thought was on the sheet was actually on the comforter and it wasn’t just one stain, the entire comfortable had red stains all over it. We called the assistant manager (the manager had left for the evening) and emailed him pictures of the stains as well. He had someone bring us up a new comforter. However, the staff that brought the sheets and comforter did not have a bag to take away the stained comforter and dirty sheets. He was supposed to come back with a bag but never did so we set them outside our door in the morning.

Our stay was almost 3 weeks ago and we still have not heard from the housekeeping manager about our experience. The bottom line is the room was not cleaned sufficiently, the person who inspected the room for cleanliness did not inspect it sufficiently, our requests to address some of the issues were ignored, and housekeeping management has not contacted us.

This hotel is dated. The rooms need refreshing, and clearly, the housekeeping staff does a subpar job. In addition, the rooms have a refrigerator, but not a microwave and there is no access to a microwave for guest use, so there is no way to eat any leftovers you may bring back to the room or re-heat anything you may have delivered. There are many other hotels in the area, nicer hotels at that. I would recommend you explore...

The newly renovated Caesars New Orleans is beautiful — but unfortunately, the service and management fall far short of expectations.

During my stay, I experienced a series of frustrating and disappointing interactions, but one incident in particular stands out. I recently tore my MCL and currently have a very visible limp. After valet brought my car around so I could retrieve my belongings, (I had already been in-house), I was given a luggage cart and told that a bellman could assist me if I saw one. At the time, it appeared to be a shift change, and no bellman was available. Given my injury, I urgently needed to sit down, and I was relieved to have my toiletries and clothes after housekeeping threw out my belongings despite my reservation being extended - not checked out. Even still, throwing someone’s belongings out is insane... But that’s a different story for a different time.

On my way upstairs, I had to stop at the lobby to renew my room key. After doing that, I hobbled back towards the elevator, where a manager exiting the elevator intercepted me and abruptly told me I could not use the cart. I calmly explained that I had a torn MCL and that standing and walking were extremely difficult. Instead of offering assistance — carrying my bags, escorting me upstairs, or even guiding me to a chair — she insisted on calling a bellman and walked away, leaving me standing in pain. I explained that I could not walk and I’m in excruciating pain, and this was not a suitable solution as a bellman cannot miraculously show up in five seconds - It was going to take some time for him to come up there, if one was even on duty. What made the experience worse was the woman’s demeanor: she appeared to find my distress amusing, even laughing as if the situation were comical.

Not only was this unprofessional and insensitive, but it also raises serious concerns about accessibility and ADA compliance. A visibly injured guest requesting reasonable assistance should never be left without support. At the very least, I should have been helped to a chair or offered immediate assistance with my belongings. Instead, I was left in unnecessary pain and humiliation, Without confidence at the situation would even be resolved.

After waiting close to a minute with no help and no return, I had no choice but to take the cart upstairs myself. To make matters worse, when I later called the front desk to discuss what had happened, I was hung up on. When I finally made it to my room and finished getting ready an hour later, the same cart that she was so concerned about was still sitting outside my door — proving that no one ever came to retrieve it.

This was not an isolated incident. Throughout my stay, I encountered repeated service failures. Extending my reservation was unnecessarily complicated, requiring an entirely new booking. Even after earning Diamond status on my first night — which should have waived resort fees — the front desk continued to charge me resort fees on my second night, and sent me on a frustrating runaround instead of resolving the issue.

Caesars New Orleans may look impressive, but operationally it feels disorganized and poorly managed. Staff seem unmotivated to solve problems, even simple ones, and guests are left feeling dismissed rather than valued. Until Caesars addresses these issues — particularly in training staff on accessibility, guest care, and ADA obligations — the beautiful property cannot make up for the lack of basic hospitality and respect for its guests.

I’m still working on finding the name of...

Update: I am happy to report that the manager finally did get back to us, and we have agreed that this stay wasn't what we have experienced in the past. I am looking forward to staying here again, hopefully with a better outcome.

I honestly don't even know where to start with this review. It was one of the worst hotel stays that I have ever had, and I have had some bad ones.

It's interesting that the only reviews that are responded to at this hotel are the positive ones - if you have an issue, they ignore you.

We had been planning this trip for a year, and because we have had great stays here before we booked again at this location, paying for an upgraded room, and an upper floor with a view. When we checked in, neither was available and we ended up on one of the lowest floors, overlooking the parking garage. When I questioned this, they said they don't guarantee where the room will be - what??? then what did I pay for?

The room was literally falling apart, and because it was a handicap equipped room, a lot of the amenities were not available. When I went back downstairs and said this wasn't acceptable, they said we could change rooms first thing the next day.

The next day we went down to check on our room, and the person at the front desk said that there was nothing in the notes about the issues the previous day, but they would see what they could do, and they would call or text us when our new room was ready. No calls or texts so we interrupted out day to go BACK to the hotel, and again, was told there was no record of the issues or requests. This happened two more times, and I asked for a manager. The woman who came out was downright hostile, told us that she was going to have Kespre - the only person who even tried to help us "severely reprimanded", that they never gave upgrades, and that there were was nothing that they were going to do. Even though she represented herself as a manager, it turned out that she wasn't.

This never did get resolved, the real assistant manager that I finally got to talk to at 1 am after yet again I couldn't sleep from bad pizza and bad experiences made offers that when we checked out yet again didn't materialize. Instead of the city or river view we were promised, we got to look out at a wall, and the room had almost as many issues.

We overheard numerous employees sharing that because the Super Bowl was going to be in New Orleans, the only thing that mattered was getting the new hotel building completed -they had been told not to fix or address anything else. Even though we had been told that the hotel was overbooked - one of the reasons we weren't given the room that had been promised - this hotel only had two of the six elevators working, one of which had not been working for over a year because "the company didn't want to spend the money." To me, this was a huge safety issue as we were waiting over 30 minutes to use an elevator. I don't want to even think what could have happened. I have included photos to show that even though the employees indirectly said that none of this happened, it did.Calling my integrity into question was the final straw. I hope that sharing this can be a teaching moment for the staff to elevate their professionalism for the next guest.

If you are planning on staying at this hotel before or during the Super Bowl I would get everything in writing, and be sure to get the names of who you are speaking to - they will deny it later. What you are promised might very well not match your...