Cuban Creations Cigar Bar — Restaurant in New Orleans

1 Star – Beautiful space, but Audrey’s service was so shockingly rude it ruined the entire experience.

This cigar bar looks incredible—great vibe, beautifully designed, exactly the kind of place you'd want to post up for a few hours with cigars and cocktails. If you could actually order drinks here. Service matters, and unfortunately, ours was handled by someone who clearly didn’t want to be there: Audrey.

We grabbed a table and let someone know we were seated. After a while with no service, we walked to the bar. The bartender was kind and helpful, though understandably stuck behind the bar. He did his best every step of the way.

When my associate asked Audrey if we could get service, she rolled her eyes and said, “Yeah, when I clock in.” No “I’ll let someone know,” no “Feel free to order at the bar for now.” Just a sarcastic brush-off.

We tried to give her the benefit of the doubt… but she never came back. She passed by our table repeatedly—never took a drink order, never brought anything, never checked on us. We were clearly settled in to spend money, and it wasn’t remotely busy. She just kept walking by, avoiding eye contact like we weren’t even there. At one point, we even saw her standing outside on her phone while her section went ignored.

When we were finally ready to close out, another staff member had to track Audrey down. She reappeared, ran my card—and the payment screen never prompted a tip. The same system at the humidor does, so I can only assume she pre-selected “no tip,” which I guess means she was aware of her service? Also it costs the owners money when you can't order anything to run up a check.

I realized afterward I needed a receipt for work, and I also wanted to add a tip manually. I always tip, and hoped it was a tip pool. I called out “Excuse me” several times as she walked by. She ignored me—again. Tables next to us looked up hearing me clearly. She made brief eye contact, then kept walking. It felt intentional.

She returned to drop drinks at a table next to us and I called out again—softly, politely—same result. So I got up and approached her. I stood beside her, gently tapped her shoulder, and said “Excuse me.” She looked at me, turned her back without a word, walked into the humidor, and shut the door in my face. Even the humidor attendant looked shocked.

The bartender once again stepped in, got me the receipt, and I gave him a tip directly for actually helping us.

To sum it up: we came ready to enjoy cigars and multiple rounds of drinks. Instead, we were ignored, dismissed, and treated like an inconvenience. Audrey wasn’t just inattentive—she was hostile. I felt like a ghost, like I had personally wronged her by existing. Someone we know asked us not to leave a bad review because it’s a small business—but if ownership reaches out and makes it right, I’ll happily take it down.

Until then: I would never return based on this experience. A place this beautiful deserves staff who match the level of care and hospitality. Right now, it’s all style and...

I always scope out cigar bars in any city I travel to. This one was set up nice and looked promising. But avoid it like the Black Plague. Why? First all of their cigars are priced at least 30% to 40% higher than what you can buy at several places on Bourbon St. Nevertheless I shrugged and thought I guess you pay for the atmosphere. As I am searching for cigars in the humidor and “advisor” comes up and begins a sales routine on the cigars. Fine, I am a big boy, I can pick my own. However when I go to purchase the cigar the standard tip amount shows up. For picking my own cigar? So I decline but clearly this guy is not happy. But that was the good news.

I had just purchased a double Glenlivet 12 at NOLA Cookery before I went there. Price $15 dollars. I asked for a double of Glenlivet 12 at this cigar bar. They handed me a bill for $68. At first I thought it was a mistake. Nope. Their bar tender was indignant. He said “you asked for a double.” I replied “A double, not the whole bottle.”

Then he asked if I wanted to run a tab. I replied “No this should do it, cash me out.” Then he disappears with my credit card and starts making drinks down the bar. I wait patiently and finally say “I want to be cashed out.” The bartender looks at me and says “I thought you wanted a tab, come back later and I will cash you out.” Now I am working up to a small boil. I said, “I will wait here, do it after you are done with those drinks.” He gives me a nasty look and says “I am busy.” The waitress comes to his rescue because she can see I am getting pissed. “I will handle it she says”. Finally he apparently finds time and cashes me out. But the receipt is not printing. I tell him I want a receipt. It is one of those machines that asks for a tip. At $68 for one drink I decide the tip is included. That clearly did not make him happy. Apparently he was waiting for a $12 tip for pouring a drink. To say this place is set up to gouge tourists is putting it mildly.

It’s too bad. It is a nice cigar bar. But a crappy bar tender and WAY overpriced...

Almost walked past their front door. I stepped in off the street to see a small glass & white bar running along the length of the left wall with about 10 barstools. It was like walking into a small fine dining restaurant. The bar was well done and top shelf; with countless topshelf brands of spirits. I then looked for the humidor, but was dissapointed it was a couple of cabinet humidors on the right wall, almost hidden, due to poor lighting-so, no walk in, which I prefer. [UPDATE: 11/2021 I've been informed they finally installed a walk-in humidor. No photos yet, but great to hear.]

It did make up for the lack of a diverse and well cared for premium cigar selection by a tremendous lounge area. It was spacious, comfortable, plush and decedant. I felt like I was in the VIP room in downtown Manhattan nightclubs. A truly great experience. But, I could not get over the limited selection of premium cigars and how they came across as an afterthought. Also, I think having a full bar along with a cigar lounge is amazing. I was again turned off by the immensely overpriced limited cigar offerings (almost double the wholesale price). So, if I am ever able to light cigars with $100 bills and entertain big wigs or wish to impress business clients, this is the place with upscale eye candy decor to spare, but I'm not that guy and I haven't seen that many high rollers who could pay the freight once, if not regularly. Noticed, that location equates to prices in the Big Easy, you pay the highest premium in the French Quarter. So, if you're a high roller and price is no object, looking to impress, and live the high life, this...