Snug Harbor Jazz Bistro — Restaurant in New Orleans

I’m quite disappointed with my experience at Snug Harbor Jazz Bistro. The food is nothing to write home about, but the problem was really the service. Except for the busboy, everyone was rude and unprofessional. We were greeted by a host that was unfriendly from the hello. At first he didn’t want to seat us until the rest of our party arrived, which we know it’s common practice so we were ok with that. However, the way we were informed was rude and the restaurant was practically empty at that time. The hostess ended up sitting us soon after so I guess no harm done. The waitress was not much friendlier either. She ordered the wrong appetizer for my wife and when we told her about it she gave us attitude. She in the end made us pay for the appetizer that we didn’t order and that we didn’t eat. My friend had to order a beer over and over until he finally got it and pretty much when we were done with dinner. When the check came we asked to split it. I didn’t ask her to calculate or separate items. I was a waiter myself and knew better. Instead I told her the amount I wanted on each of the two cards. She unceremoniously pointed to the bottom of the menu, where, in very small print, on the very last line at the bottom of the menu said something like no split checks. Again, I would have been fine with it if the attitude was polite but it was far from it. The food, like I’ve mentioned is nothing special. My wife had the blackened fish and I had the broiled shrimp. They were average. By the way, the main reason we went there was the jazz music, which as it turns out it was not played in the dining room but in the theater next door. I’m only mentioning this here as some other people might expect to listen to life jazz music during their dining experience at this restaurant but it won’t happen. Overall we didn’t enjoyed our experience and will not...

Had a dinner on Sat 18-Jan for the first time at this place. Initially I booked the table for 10pm for 4 people including a wheelchair user and changed to 10:30. The guy on the phone could not find my Initial booking but said “it would not be a problem to change the time if the table was booked”. So, I was very keen to double-check it upon arrival. (It took a bit of effort to get there through very busy Sat evening streets. I did not want to disappoint 3 friends). As the receptionist was not at the desk, I looked into the bistro from by the entrance area to find someone to ask. I said hello with a smile to a waitress. I was not trying to take a table. She (a caucasian lady with a pony tail and a pair of glasses) came very angrily towards me and shouted ”You have to be seated! BACK OFF!!!”. I was so socked and stepped back out of the entrance. She then put the rope over the entrance to block me out. By this time the receptionist was back at the desk. The waitress then shouted to the receptionist “this is a problem!!!”. Obviously she was frustrated with customers who were trying to take tables without being seated and hailed her frustration to me as well as the receptionist in public. This was the only one bad experience in NOLA where everyone was very friendly. The other members of staff were fine. The food was okay but nothing special in small potion and very overpriced. What a disappointment.....

This place had 2 separate parts, a bar with music (have to buy tickets) and the bistro without music. The jazz bar looked interesting but we will never go back to the...

Came here for both dinner and a show (8pm for the show). If you want to eat prior to the show then you'll have to email them with your ticket confirmation number and let them know the time. We ate at 6:30pm and was able to enjoy our meal and head straight in to grab seats for the show. They allow people to sit down around 45 minutes prior to the start so if you want great seats then I would advise eating at 6pm to be safe (we had decent seats but they weren't centered).

Items we ordered (as of 3/2022). Oysters JAZZ-efeller - $15 - This was awesome. The oysters are baked in a delicious butter sauce with spinach and they gave us PLENTY of oysters considering the price. Would highly recommend. Fish Marginy (blackened) - $27 - Great blackened flavor and the creole sauce was delicious. Seafood Platter - $36 - Definitely recommended. Huge pieces of shrimp and oysters that were perfectly seasoned and fried. Quantity was good for the price. Baked potato side (fully loaded) - $6.50 (or included depending on meal) - Fully loaded up with cheese and bacon. Delicious and would recommend. Broccoli side - $5.00 (or included depending on meal) - It's steamed broccoli... Sautéed Mushrooms - $2.50 (or included depending on meal) - Not bad for the price but nothing special.

The show we saw was Jason Marsalis and was great fun! Ticket price was $35 per person. We sat on the second floor and had a good view along the railing. Show was ~1.5 hours. No food allowed (drink service offered).

Overall we had a blast and would love to come back for the...