32 Degrees Below Fla — Restaurant in New Port Richey

Edit 2024- Not sure what has happened, but after living out of town for a while, I came back to visit with my mom- what a huge difference. I am very disappointed. The flavors/ menu for the snow has changed and I didn't like it, and my mother ordered one flavor but received a different flavor instead. We had ordered to-go but were given for there- not a big deal in general but it was over 80° inside which is not a respite from this summer heat. The card machine wasn't taking my mom's card (it wouldn't read the chip or tap) so we elected to pay cash and he tried to charge us more than what the card reader had said we'd have to pay. The gentleman working didn't give us change until my mother asked for it, then he gave us the wrong change. He tried to explain that the price was correct but after he looked at the machine he saw that it was in fact not correct. Both my mother and I have worked as bookkeepers so we are good with money and know how to do math and don't like people trying to pull one over on us with money. As we were walking out he handed my mom a card that she later told me was for a free snow but I doubt we will be back, especially considering I have moved out of town and am the reason we came here to begin with because I had liked it so much in the past. I am so so sad that this visit back to the area went this way when I was really looking forward to this treat. While this place has lost my business, I hope in the future they get back to what they used to have going on because this used to be a great place to go for a treat. I guess everything changes.

First review: TRY IT FOR YOURSELF!!! I'd been wanting to come for a while and am glad I finally did! I wish I would've gotten the name of the gentleman working, he was so friendly and helpful for it being my first time visiting, and he deserves a shout out! The flavor creations are so interesting and the presentation is second to none, even when getting something to go. I got the vampire penguin (seemed like the right first choice as it shares the name of the establishment, was NOT disappointed- the rich green tea and red bean flavors balanced perfectly with the sweet strawberry, and I loveeee the almond crunch), as well as a strawberry boba (I have had boba before, I like fruit flavors). I can't wait to go back and try more delicious creations, and maybe even eventually try making one myself with their "create your own" option- but if you want to try one of theirs I highly recommend! One of the best dessert spots, health conscious, great price point! My mouth is watering thinking about when I'll be able to go back for another treat!

Update 2023- when I first came the place had a different name but I recently popped back in and they have even more items (Hot pretzels, Hot dogs, Hot CHURROS!) as well as new shakes and of course, the snow. I still think the snow is one of the best desserts ever created and I'm happy there's a local place...

I’m giving one star because the customer service ruined the experience for me. I ordered two fruit smoothies: one for myself and one for my son. They are advertised as made from real fruit. I did add the energy booster to mine, so I expected it to affect the flavor a little. But I ordered two straight forward flavors: watermelon (says it’s made with coconut water), and berry flavor. They didn’t taste like watermelon or berries. I returned to ask for a refund because they’re not made with fresh fruit. They’re made with stock purées that are not fresh. They’re boxed. The owner got upset and said “all sales final.” And I asked for a copy of my receipt so I could see that. And he pointed to the register where it is posted “all sales final.” I said “okay, I didn’t see that. No worries.” He said “no, let me print it, so you don’t go make something up and post it.”

Normally, I don’t even post reviews. But if someone is going to be rude. Not offer anything to make my experience better or suggest an alternative, or at the very least genuinely apologize and acknowledge my concern (I said my son was crying because he didn’t like it and refused to drink it) … then, yeah, I’m going to write a review about my negative experience.

This review is about the “real fruit smoothies” and the customer service, nothing else. The snow might...

I had high hopes for this place, but it was pretty disappointing. The snow dessert was just okay. The drinks are premade powders, so you can't change the sweetness level. My family got a few snow ice desserts and I got the chai tea boba drink. It was WAAAYYYY too sweet. I even asked the attendant to please pour out some of my drink and add water. That still didn't help. I ended up dumping the drink after 2-3 tiny sips. You'd be better off going to one of the nearby ice cream shops instead for dessert. There's two within walking distance.

Edit for for owner's response: I believe you may be trying to air a grievance with another customer as I never ordered a matcha beverage....Additionally, the customer service actually wasn't amazing like you said. It took some time for us to be greeted when we entered as there was no one at the front of the shop. We stood and looked around until we were greeted by a young lady. Additionally, she failed to mention that one of the ingredients for the desserts we ordered was unavailable until we asked about the specific ingredient - coconut pieces. As for my drink, even the young lady told me the chai tea was a powder tea premade in the morning... I stand by my original review above in addition to what I've shared...