Bagels On Bartow — Restaurant in New York

Came in at about 9:30am-9:40am on a Wednesday place was busy. Decided to order anyway thinking it would be quick since the menu is pretty simple.

The gentleman taking orders at the register was nice and I ordered right away, but he seemed overwhelmed. Most likely because the place is disorganized. I own a restaurant and have worked in high volume delivery and takeout places; I’m telling you now their takeout/delivery and order taking process is all over the place, it’s a mess.

Waited about 15-20 minutes for an egg and cheese on a roll and a bacon, egg and cheese on an everything bagel. Felt like a long wait in my opinion for simple sandwiches. Food Flavor was underwhelming and I paid $11.50 for both sandwiches which is overpriced for Bronx prices honestly and also how bad the food was.

Lastly, the owners are very nice, but that shorter Latina/Hispanic girl that works there is very rude and always has an attitude. She’s there every time I’ve been and she’s never been any different, worst employee in terms of customer service, but she does work hard so I’ll give her that.

You’re better off going to Capri Deli on the other side of the shopping mall. Food’s better and customer service...

About a week ago, I called for a last-minute mini catering order, and I was pleasantly surprised by their service. The lady who answered took my number and told me that the manager would call right back for details. When he did, I explained that I needed a catering lunch order within the next hour or so. He assured me that he would get it ready and would call me when it was done.

The order was ready within just 20 to 30 minutes. The assorted sandwiches were nicely arranged in a nice box, while the condiments were provided in a separate bag. When I opened the box, everyone was eager to grab a sandwich, and they all tasted fantastic. By the time I remembered to take a picture, the food was all gone. This place really delivered on both service...

Waited 10-15 minutes for my order which was a bacon egg and cheese on a roll… Not only did i pay $7 thinking i was awaiting a nice and warm sandwich for breakfast, But i was dumbfounded to my surprise when my 10-15 minutes of waiting was met with a “ oh you didn’t get you’r order yet?” Obviously one could see my anger and feel for me, I am highly disappointed that my only compensation was a plain bagel (uncut) and a “we can refund if you like” which was un optimal seeing i paid with card. Very outraged and and left with a taste of disgust after ordering from bagel shop. They will not be seeing my service anymore and i highly recommend being careful for any...