BJ's Wholesale Club — Restaurant in New York

BJs has good things about it, but I’m just going to focus on the bad. All this is my opinion and based on my experiences.

During the summer, there is NO AC at all inside. You do get a short blast of cool air at the entrance, but that’s all you get. Throughout the entire warehouse, it’s just as hot as it is outside.

If you need an item but it’s currently shelved like water (BJs 5 gallon), you better hope someone who is ‘forklift certified’ is working that day or shift. If not, you’ll have to wait until the next day (or same day, just long wait).

If you drive, don’t expect entering BJs premises to be easy. Due to poor design (by the city I assume), there is usually congestion at the turning point between BJs and Crunch. Many times it’s Crunch’s members blocking due to their limited parking spots. Back to Bjs though, if you end up parking on the 2nd floor, it’s possible you might encounter a REALLY slow or malfunctioning elevator.

Shopping carts is another issue this location is having. It’s always broken/locked wheels, heavily rusted/dirty carts, open/broken backside of carts (many are tied shut with bags), and overall just lack of shopping carts in general. Seems like they are addressing most of these issues by just purchasing 2nd hand carts from other businesses afaik.

Self checkout is good and all, but only if you don’t require the hand scanner. Most time you’ll require assistance from employees for items like water/soda/AC/TVs/high value electronics/etc. At that point, you might as well go to cashiers. Then again, self checkout is the only way to shop as a ‘member’ if you know what I mean.

Item availability/locating items is a pain. The BJs app is suppose to help customers locate where items are by providing the aisle # it is at, or if an item is currently in stock at this location. Unfortunately, this isn’t always the case. Most times the items availability is not correct. You’ll be better off just asking those at the member service desk to tell you. As for locating where items are, the app can be wrong or just not have the aisle number.

Fresh produce isn’t always ‘fresh’. Always double check your items if they are rotten/expired/missing product. Rotten/expired can be blamed on staff in charge of produce section, but the missing product is typically other customers stealing product or consuming products in store (nuts, cookies,etc), overfilling apple bags, ‘filling’ Laundry detergent/tide/downy, and more.

One last thing is incorrect item pricing or lack there of. price tags placed on shelf’s are usually missing from there designated area (cheap magnets), or display wrong prices. Best way to check an items price is using the app and clicking ‘In-Club Check a Price’. Just make sure you have the correct BJs location set in the app since each BJs location has different prices for the same item. Other times, items will have price tags for similar (but wrong) items. This end up causing issues and complaints since you expect an item to be a certain price, only to find out the price was for an item next to it/similar item.

Other than what I just mentioned, BJs is great. You can get discounted memberships if eligible for certain promotions, great CC offers with some having $100 bonus upon approval (better than Costcos CC). Item selection is great, typically having a large variety of brands/seasonal items. Heavily discounted clearance items at certain times/end of season items (as low as $2-$10). Coupons can be great if you clip all in the app before checking out. Coupons may be issued earlier/expire later than usual, and if new coupons for the month are issued before old have expired, you can get double coupons for the same item. When this happens, there is usually only a day or two before old expire so it’s best to shop during...

As I come to write this review, I'm noticing one thing. Looks like we have a lot of racism at this club. (Look at all the negative reviews.) So I brought a whole bunch of Bluey books for my daughter in July for her birthday in December which I hid in my attic. (I didn't want them to run out of Bluey books.) Come to December, my daughter gets the books from her grandparents who purchased the books as a bundle from Sam's club. I look up the return policy and it says general merchandise is 1 year returns. So I attempt to return the books where I purchased them. The customer service rep said she wasn't sure if she could accept the return so she would get the manager. Another rep kept jumping in and saying no, no, no its past 90 days. The manager comes and the rep that was handling another customer, stops to interject and insisting to Manager that they cannot be returned. I presume the rep and Manager must be friends because I was told I could not return the books. I informed them the app and website say nothing on book returns and general merchandise is 1 year. Another customer whose waiting for her rep to come back from Manager actually looks uncomfortable because that rep and the Manager are so rude. The customer service rep that was assisting me actually said "I'm sorry to me." I told her that her "friend and Manager " are super rude. I call corporate BJ's and they AGREE with ME. I was informed that books fall under general merchandise and are returnable under 1 year. I can guarantee you if I was a different ethnicity, I would have been able to return the book. CORPORATE BJ's actually told me to go to another BJ's warehouse to RETURN the books!! Can you imagine? So the customer is always right doesn't apply at Bj's apparently, especially in this instance, when the customer is right!! So be forewarned, BJ's DOES NOT HONOR THEIR OWN WRITTEN RETURN policy. Oh and to the rasict customer service rep and Manager, karma will bite...

Bjs store located in very convenient distance from my home. So we have memberships since they have opened. We do shopping with them regularly every two weeks. First I was disappointed when noticed dirty and in some kind broken elevators. Something wrong with their doors. They opened slowly and with ugly noise. Every time I’m very scary to use it. What is interesting nothing changed for today’s. Also a lot of frustrated shopping carts throughout the parking area. But when you come inside into the store( that area, where supposed shopping carts to be- is empty) and I have to come back and grab cart from the parking. We have a little kid, he loves to pretend that he is driver, when we do shopping with special shopping cart designed with a toy car in a front. Bjs has only few of them. And every time we come, these carts becomes more and more in horrible condition. Finally, instead to change for a new ones they disappear in general. But all that complaints above are nothing in comparison our yesterday’s experience. As usual no shopping carts in the designated area. Big unpleasant surprise was later, at the checkout. Bjs changed human cashiers for a self service machines. We stayed in a line for 40 minutes, although we were second in a line!!!!!! What I noticed waisted my time in a line????? That every customer asked for help during scanning products on every second item. That’s why checkout lines becomes longer and longer. Surely it was two or three lines with a real cashier, but it is not enough for that amount of customers. Bj’s wants to save money not paying salaries for cashiers, but with that service they will lose a lot of customers at all. As a result they can going off business. I am thinking to stop shopping in Bj’s if they wouldn’t return real cashier at the checkout and resolve another issues...