Brisas Express — Restaurant in New York

I called on a Sunday to order food and had me on hold for a half an hour then I figured I'd hang up and call again and the line was busy because they still had my call on hold. Ok I gave them another shot today and I called to order food for me to pick up and they seemed happy about me picking up my own food. In the time I walked from my home to this establishment it should be done. Nope when I got there a lady knew about my phone order mind you there's six people working and it's not busy and they all took four people ahead of me, how fair is that. I was trying to keep my composure and I told the lady I made an order through the phone where is my bagged food so that I can take my food to go and pay. She says oh yeah and begins to prepare my food. I am never coming here again. They all looked right at me and no one bothered to help me and the lady who knew about my order because she asked me , decided to make other people who came in after me a priority. This place lacks customer service or they have favorites all in all I think...

First problem you see here is that you enter to the restaurant and they will start looking to each other see who's busy more than the other. Then what you want? Not even a good evening. The soup you are requesting is not ready yet. Willing to wait of course. But because of lack of communications the one who asked me to wait, also what else I wanted but disappeared and another girl started my order. If you are not telling me what are you going to do I am assuming you are not interested in assisting me no more. She came back, half of the order ready and placing what I asked at the beginning, minding the other girls is telling her here is his order. The little Spanish talking: but he told me this and that...would you like to argue? I don't. But definitely they need more supervision. They do what they pleased and you ended up being pissed off with the business. So I hope the manager will read this and change the way they do business. Food is excellent but no happy with people who are behind...

I was a customer until now. I know what burned rice with gandules smell and looks like. I simply called to let them know the rice was burned. First the girl acted like she don’t know what I was talking about then I got passed on to two other people who were absolutely no help. When I told the third person. She has the nerve to tell me I am the only one who called to complain nobody else had a problem with eating burned rice. No customer service at all and disgusting attitude. I will be going back to Roy’s restaurant located on southern boulevard their food is way better. I would just have to pick up since they don’t deliver to my area. Roy’s restaurant bistec Is super juicy goodbye brisas express. I am breezing for you giving me burned rice you don’t want to...