BrownStone Bagels — Restaurant in New York

Brownstone was around the corner from our hotel so they got us in the door with convenience. The bombs got us back the next day! First visit: salt & pepper bagel with bacon scallion cream cheese and plain bombolini - that donut will ruin you for life. 2nd visit: egg and bacon on everything + bialy (tomato and ricotta) and a slice of cheesecake. The bialy was ON POINT - soft, warm, little doughy and hint of garlic. When you stop here, look in the case with the bombs and claim one before you do anything else! You’ll never look at a Krispy Kreme again. The owner brought the tray of fresh bialy out when we stepped inside and I knew I had to try it. Cheesecake is a very subjective topic so will say that this one was excellent in our opinion. Nice, firm texture and not overwhelming. A shared slice was perfect. Owner said he’s been making cheesecake since he was 15 - he’s got the hang of it! 😉 Sorry - no pics of the bombolini. No one here has that kind of...

Update: they've removed the seamless kiosks since I wrote this. Still not my favorite spot in the area, but they haven't gotten my order wrong and have been quick at the counter since the kiosks were taken out. Definitely an improvement.

Ever since they installed the seamless kiosks, going here has been a frustrating mess. I've walked out after standing around for ten minutes waiting for someone to start taking orders at the counter multiple times. And when they do actually take my order, they get it wrong more than half the time, even with simple orders like cream cheese on a bagel. I've started going far out of my way on my morning commute just to stop at a decent bagel place. Prices are higher than other bagel places in the area as well.

They should have one seamless kiosk at most, and people waiting at the counter should be their first priority. There's not enough space for them to be taking orders in four...

In looking for a place to have breakfast, we wandered in off the street to Brownstone Bagels. Brownstone Bagels has a delicious assortment of bagels, and sandwiches, along with several other items on the menu. One thing that I really noticed about this establishment was the customer service. There was a mistake in my order (could’ve been a miscommunication on our part), and the young woman behind the counter could not have been more accommodating and apologetic. One never knows when they approach the counter to make a return what kind of feedback they’re going to receive. They immediately remade my order and continued to apologize in a way other businesses should emulate. My avocado toast was delicious, and my husband‘s peanut butter and banana bagel...