Buunni Coffee - Inwood — Restaurant in New York

My partner already took the time out to write his review. And now I have to take the time out of my day to write a review and it’s not a good one. I should only be taking the time out of my day to write good reviews to agree with the motto that the café goes by. Which is open arms and warm welcomes. However, that was not the case today. I go there almost every Sunday and order the same exact thing a chai iced latte with whole milk now today my chai latte was made wrong due to the way it tasted and I was not mad about it being wrongly made. I just requested that it be made again as I feel like as a customer I am entitled to request for something to be made. Especially it was not really touched so that I can enjoy what I paid for. After dealing with an enormous amount of attitude from the barista, I finally was able to sit down and enjoy my chaiice latte. After my partner and I were finished with our drinks, we then walked out, and as we were walking out, the barista took it upon herself to go all the way to the front of the counter when she was in the back to shout out ma’am multiple times until I finally turned around and realized she was talking to me, and when I gave her eye contact, she then went ahead and responded. I will never be serving you again when you come here. So of course I gave her the same kind of behavior. She gave to me making it now a disruptive café since she decided to still say things as we were leaving. I repeatedly kept telling her that it’s not how you treat your customers and that I am not sure why you are still bothering me when the situation of my chai latte being made incorrectly was fixed. This barista seems to be on multiple Google reviews for the tardiness and poor customer service. And nothing needs to be made up as the cameras will show how she rushed to the front of the counter to make sure she told us something before leaving. I also took a video and started recording as she now tried to insult the clothing that my partner was wearing, which had nothing to do with wanting a drink remade. I then said a manager needs to be here to defuse the situation as it was not getting anywhere and she started flaunting that she was close friends with the owner and will call the owner herself, so I then told her to please call the owner because I no longer feel comfortable speaking to you. After a long line of customers now waiting, I find just decided to order something else and she walked off to the back telling the other bar so that she had to make the drink because she was no longer making drinks for me. leaving a long line behind. this was a café. I enjoy going to on my days off and made it part of my routine. However, I will never let a café like that. Take any of my money to be...

Stood outside their door a few minutes before them opening, peeped inside to see two workers behind the counter with the one putting pastries on pastries and the other one just standing there. I gave it a few minutes until they were supposed to be opened and peeped inside again to see if they noticed that I was waiting, they did. When I made eye contact with the one loaded pastries she makes this gesture with her hand and aggressively saids “relax”. Like???? Sorry lady I guess for you to open when you’re supposed to be is a little too hard of an ask.

A few more minutes go by and they still have not opened up the door, neither worker is doing anything time sensitive and just continuing to talk to each other. Almost as if they’re getting a kick off making me wait for them. When they finally open, I still say my good morning and thank you when I go through buy my coffee and all I was met with was attitude from both workers.

I live a block away and used to come to this place all the time, workers were friendly and the all around atmosphere was great. But now it seems the workers want to make their problems everyone else’s problems. So shoutout to the short haired female worker with glasses and the tall big one with glasses for giving me the red light to stop coming here. Honestly, there’s better ways to spend my money than on a $6 cup of coffee served with a side...

I come here every Sunday with my girlfriend. Who order the same thing every time, iced chai latte with whole milk. Today they put oat milk rather than whole milk and my girlfriend went to the barista (Spanish light skin) to notify them that the chai tasted different and sour from all the last times she’s ordered it. The barista responded well if you get this all the time then the taste should always be the same. I said it’s not the same and can you please fix it. Barista said well this is oat milk that’s why and I responded ok so you mind making it with whole milk as that is how I get every Sunday. She remade it and when I walked to the garbage she followed and said next time when you order be nicer or I won’t fix it and walked back behind the counter. That was such an upsetting comment as mistakes are bound to happen and wasn’t upset about it being made wrong just wanted it the right way. That barista needs a lot more training on customer service as that is no way to respond to customers that make it part their routine to come to this cafe and enjoy their Sunday. I will not bring coming back here thanks to the barista because now if something goes wrong again with my drink I won’t trust it’ll be...