Why isn't 0 stars allowed?! Service AND food was HORRIBLE!! Waited to be seated for about 10 minutes (even though it is a Tuesday night and the restaurant wasn't busy). Asked for crayons for my son and the server told me he would see what he could do (finally had to go walk up and ask for them myself). The server took our drink order and about 15 minutes later came to take our food order. An hour later and still no food. Took my son to change him since at this point he sees and smells the food and is getting crankier by the minute. When i got back to the table the food had FINALLY been delivered, but it was ALL cold (We ordered a 5 piece crispy wings and a quarter chicken with a baked potato with a side of rice). Brought it to the servers attention and he just rolled his eyes and took the plates. When we asked for the manager all he did was take my son's "apple juice" (definitely tasted like High-C) and the cold truffle mac and cheese (that got to the table in minutes) off the bill. As we were asking for the check for the drinks the server came back (with what looked like the same food) probably all of 3 minutes after initally taking it off the table. (If we can get "fresh hot food" that fast, why did we wait over an hour at this point?!). When we were given the check for the 2 drinks, gratuity was already included and "nothing could be done". Will NEVER go back to this location again. WAY better service and food at the Chelsea location that is a million times busier on any given day