Damas Falafel House — Restaurant in New York

unfortunately, I have very little positive to say about the experience. Right off the bat, the value for money is incredibly poor. The meal I received was something you’d expect to pay $6 or less for at a street cart or fast food spot, yet I was severely overcharged for it. There’s simply no justification for the price based on either quality or quantity.

The customer service was equally underwhelming. There was no real interaction—just a rushed, impersonal process of taking the order, then handing it to you 10 minutes later with zero engagement. It felt more like a transaction than a dining experience.

To make matters worse, their bathrooms were completely out of service, even for paying customers. That’s unacceptable for any restaurant, let alone one charging premium prices. It shows a lack of care for customer comfort and basic hospitality.

Overall, I wouldn’t recommend this place. There are plenty of much better restaurants nearby that offer better food, better service, and a more welcoming atmosphere—often for a more reasonable price. Save your time and money and...

Why is this place so good!? I’ve never even been inside but have been ordering lunch from here pretty regularly for around two years. Everything is fresh and almost scandalously affordable, and there’s an obvious care and pride put into their food. Not everything is awesome; the chicken shawarma is a tad unremarkable and there’s too much of it. But the hits far outnumber the misses. The falafel and kibbeh are crispy and never too greasy. The babaganoush, dusted in sumac, is just ridiculously luscious and smoky and bright. And on a cold day there’s nothing like a hot bowl of deeply flavorful, garlicky ful medamas lashed with fresh lemon...

Amazing falafel! So filling and serious great value. I got the falafel sandwich combo with French fries to go (I picked it up) and they had it ready right away. I interacted with the two guys at the shop briefly and they were super nice. I didn’t order any dessert but they had a decent selection of baklava and other baklava-type desserts, which all looked amazing.

This was the first time I ordered from this restaurant and can’t wait to try other things...