Domino's Pizza — Restaurant in New York

At this Dominos store, the online/mobile order system never works. I have to call in to place my orders, which makes me lose out on the rewards points. I've spoken to a manager and an a few associate to discuss the issue. The manager told me that sometimes they disable the online order system when it is extremely busy or they are shortstaffed (which should never happen). After that, when it would happen again and again, I've spoken to other reps who would say the store isn't short staffed and it isn't busy, but it's some system glitch.

Today I decided to write this review because I have 2 free pies that I can't claim because this is the closest store that would deliver to me, and the same thing happened again. I called and told the rep my issue and she said she can place the order over the phone, but can't redeem my free pies. I asked if others are experiencing the same problem, and she kept skipping over the question, suggesting I try another store, or online later. I asked her again and finally she admitted that yes, many people make the same complaint. I asked if the store is doing anything about it, and she said she doesn't know, it's some kind of glitch.

But months back, a manager already admitted to me that the disabling of the online ordering system is on purpose when they want to lighten the load....

this can not be real- first of all- the answer for everyone who got their food late- THE DRIVER COMES ON YELLOW CAB- DO THE SIMPLE MATH-your food disturbing his work-so sit quite as the customer and wait this insanity for your own moneyTHIS PLACE NEEDS TO BE CLOSED- the people who works there isnt qualify as a service/food providers- as a customer i have submitted the AR1( consumer affairs report on higher management at Albany with request to perform a service check and stuff professionality check in order to improve the service - because even the franchise has the obligations and requirements in order to follow the requirements - what happens at the store is a huge questin whether this place is valid or no- workers lost any sence of understanding who is the customer and who is the worker- lost any idea of where they are and what can be done to them as to the responsible people who get salary from our taxes as well- noone will ever let this attitude and performance to be even tried on public- it will be over soon- not quite sure regarding administrative courts but main point is store itself- people are people- those "unique" clueless human beens will always think they smarter than...

Ordered online. Waited 40 minute to finally call them to see what going on. I find out that delivery guy Watson stated not only did i talk to him on the phone. But told him i was going to the lobby to pick it up. He stated i stood him up and he had to return back to store. That is Watson delivery story. I never received the call. Had the phone sitting in front me. 40 minute later wish i had knew food wasn't coming, could've use this time get my food else where. Would never order from them again. i high recommend any one reading this. Don't take your chance or time for this store. You'll never get your food and guarantee they have the attitude to spit in your food. How would i know that. I simply made call to ask where my food. The dude legit come on the phone angry and leave me on hold where i can hear them laugh. After 20 minutes. they said okay the driver can come again to try and deliver it. As he saying it he trying not to laugh. If that not big hint my food hasn't been tamper with. So i said forget it, i want a refund. He scream back "Fine" hang up the phone. Welp dodge a bullet. -10 out 10 wouldn't recommend or eat...