Dunkin' — Restaurant in New York

I usually get my coffee from Starbucks but today I decided to get my coffee at this place. I asked for small coffee almond milk with brown sugar. The cashier said she doesn’t have a brown sugar so I said it’s ok and add the regular sugar. As I was waiting, a a lady who was making my coffee spoke to cashier in ‘Hindi’ a Indian language and said she added hot water in my coffee. Being brought up in India I understand Hindi language. I opened my coffee and found that they added hot water on top of regular milk just to make it seem like almond milk which is lighter than regular milk.I opened the coffee and asked her to add regular milk if they don’t have a almond milk. She was shocked and asked me if I am Nepali and I said no but I understand Hindi. I left without making it a big deal but with this review I hope the lady at the cashier should be honest and tell the customer if they don’t have a almond milk. And one who was making my coffee shouldn’t be doing this kind of stuff. I hope they learned from this mistake and not be doing this...

I am a faithful customer who places an on the go order here 5 out of the 7 days during the week before going to work. I placed my order through the app to pick up when I get there. When I get to the location they do not have my order ready. I tell the cashier I have an on the go order and he said he never received anything. So I show him my receipt with the address and he says that he can't make it unless he receives the receipt even though my receipt with the time and address is right in his face from my app on my phone. He refused to make it for me so I wound up paying double for my order and having to call corporate to get my money back. This is NOT how you treat customers especially regulars. By far the worst customer service I ever experienced and I will never be coming back to this...

The donuts and ice cream are good, but I boycott them now. It's not for a lack of service and tasty food, it's for their lack of empathy to be a part of the community. I asked if I may post an 8.5 x 11 flyer there to promote a local community volunteer park clean up. It didn't cost them a penny. I was chastised by one of the male employees there with a BIG, LOUD, and an AFFIRMATIVE, NO!!!! The DDs I've seen in Nassau and Suffolk seem to want to do their part to help non-profit organizations help their community. My impression of this DD is they just want the business from this community, but could care less about it. For that, I will not...