Dunkin' — Restaurant in New York

I one-starred this location because of the quality of the customer experience. It’s not the same warm, inviting environment I’ve experienced in other D&D’s downtown. The last time I was there, the cashier was unnecessarily rude and stand-offish.

Instead of being greeted with kindness, I received a blank stare and no engagement in conversation. For example: I greeted the cashier, was ignored, and when I asked if I needed my receipt he just threw it on the counter. This interaction not only made me feel ignored but it also made me feel undervalued as a customer. It’s very clear that he was uncomfortable.

In addition, the staff seem to give preferential treatment to their regulars who always seem to get their orders before everyone else. Combine that with the pan-handlers who come in off the street, the long lines, and the long wait times and I would DEFINITELY recommend getting your coffee...

This is the worst Dunkin Donuts that I have ever visited. This location is near my job and we order from there most of time. Very few times do I go there in person. Today, I went there and ordered a chicken wrap. When the worker took it out of the oven, she dropped it on a non food service before putting in the sandwich bag. I informed them that I didn't want it because it she dropped it on the dirty counter. The cashier took it back to the cook and then waited 30 seconds and gave me the same dirty sandwich. I threw it out after I left. The staff here needs to be replaced ASAP with people that want to work there. Also, the manager needs to hire people that represent the neighborhood and want to serve people in the neighborhood. Even when I order, they still get things wrong. For this Dunkin location,...

Okay so I've been coming to this dunking donuts for two years now. And only because it's right by the train station. It's always hit or miss with them. Lately for the past couple of months it's been a miss. Today they gave me a vanilla chai with spoiled milk. I obviously couldnt drink it and it smelled awful. They always seemed to get my order wrong or make it incorrectly. The lady with glasses and that always wears a cap messes up my order all the time. She is honestly the worst. I know when shes making my drink it will not come out right. They also take like 15 minutes to give you your drink. And sometimes even skip over people's orders or forget it completely. This is the worst dunkin donuts I've...