Dunkin' — Restaurant in New York

I ordered a medium Original blend coffee with almond milk and 2 pumps of vanilla and 2 pumps of Carmel. When I went to get my coffee it was straight black and when I went to ask for my order to be corrected a young employee told me that milk was put in my drink I just don’t see it. I don’t see it because no almond milk was put in my drink. The unprofessional response is outrageous. To tell a customer they are wrong about their own order is unacceptable. As a customer I am paying for a service and an item from your company and deserve nothing but respect and understanding. Not once did I have to ask for my drink to be corrected, I had to ask again for a second time because the employee was not putting almond milk in my drink. If there was no more almond milk available then that should of just been said instead of telling me I just don’t see it when my drink still remained dark (just coffee)...

I’m not sure what’s happening to this place. The folks behind the counter were more interested in the rap music they were playing in the dining area than providing service. I clearly asked for one doughnut and an iced coffee with almond milk and simple syrup. What I got was two donuts with an iced coffee with milk and no sugar. I questioned why my bill was eight dollars, they charged me for the extra donut, I didn’t want it but apparently the person didn’t want to call the manager so they simply took the money owed to me out of the tip jar, whatever. Excellent work ethic there.

They are clearly distracted and not professional, I’m not sure if it’s because we just can’t get people to work and hiring anybody off the street at this point, but if you mess up customer service enough times, people will go elsewhere. So it’s an obvious trend looking at some more of the bad reviews for...

Did not get what I ordered at all the food was inevitable the eggs were rubber the home fries were mushy and they do not know how to follow directions I ordered bacon avocado and tomatoes toast with an egg I got a rubbery egg one piece of bacon and 1 slice of cheese slap together between 2 uncooked raw pieces of sourdough bread which was supposed to be toast I asked for 2 side orders of avocado spread they gave me avocado toast which is not what I wanted I wanted I wanted avocado spread in container disgusted never order again 60 dollars and foo was inedible I guess they don't know how to read and follow with directions and probably need a new manager to let food go out like that is absolutely disgusting never ever ever ever ordering from Dunkin' Donuts again I've been trying to call the store but their phone has been...