Dunkin' — Restaurant in New York

The food and drink here are good, but the establishments is another story. One time I went to the store to make and order for milkshakes for me and some friends. One of those friends is lactose-intolerant, which without going into detail, means he cant drink normal milk, so I requested that his milkshake be made with almond milk. The employee taking my order said "you know its more expensive right?". I told the employee I knew that and I still wanted almond milk in the shake. The employee continued to explain to me as if I didn't understand the first time. Then more employee's came and treated me as if I didn't know English. After arguing for 10 minutes, the manager came out and told them to just make the shake. Turns out, they only had one-half empty carton of almond milk left and were trying to save it. Overall, this location is average, but the employees were rude to me, so that's why I'm...

INCOMPETENCY. On the Morning of September 14th, I walked in to place an order (as the ordering side of the app refused to work on both Data and WiFi) to redeem an offer for a Free Beverage. The priority was getting the free beverage and I specifically mentioned that I had a coupon for a free beverage, but the female associate ignored that and charged me for it despite my multiple mentions of the free beverage. She insisted that I had not mentioned the coupon first, when I had directly mentioned it before ordering. This is a level of Arrogant Incompetency I was NOT expecting from this location. I was initially tempted to give this one star, but upped it to three because the manager intervened and provided quick assistance. The location is ideal and the service is usually great, but this morning serves as a wake-up call that change...

The Customer Service at this dunkin donuts is the Worst. They really need training on how to interact with customers. The store manager really needs to look into this matter seriously. I encountered a few terrible experiences here myself but decided Not to make much out of it until a handful of other customers sitting at a table next to me intensively discussed their horrible experiences publicly in great depth and detail. I realized others were also aggravated and somebody needs to look into the staff's behaviors & lack of professionalism. Collectively i can say that they are very rude, moody, impatient, unaccomodating, judgemental, not sure they should be working with customers at all. Please send them to a customer service training. The donuts...