Dunkin' — Restaurant in New York

Today 5/1/24 at 8:09pm two very rude and impatient women (employees) by the register and the other women was by the “kitchen area” where they make the drinks. So I walk in to Dunkin, ordering my drink at the register. At first I order a peach energy drink and peep it wasn’t $3 anymore so I kindly told the lady “on the “Dunkin app” stated $3 so she said “ It’s not $3 anymore so your total is $4.24 so please man hurry up and pay my colleague already made the drink you can’t change the order. The thing is I didn’t pay yet so how did the other lady made the drink without I paying it first? come on Dunkin you gotta observe these employees and their actions towards a customer. Anyways, the lady by the kitchen area made the drink VERY FAST without me paying first so I had the rights to change my order. So it doesn’t make sense how the women that attended me trying to rush me without confirming about what’s “the $3 deal”. I never had an issue here at my local Dunkin stop. Definitely won’t come back again. Same goes do my family and friends knowing this Dunkin have a very nasty employees. They don’t make “customers services” successful. Hopefully the manager speaks to them. Definitely reporting to HR due to their actions and their unprofessional role. I think their name started with a C and an M. Once I change my order the lady rush it and threw my drink by the “ice cream area” next to her colleague. I ask her to re make it, the way I was treated there today wasn’t okay! At the end of the day I paid for it and they shouldn’t be treating me like this. And of course they never re made it. I had to walk out with my drink spill. I wish I can Ratw...

Visited this location like 2am and all they had was a small selection of leftover donuts and the fresh ones were still unavailable. This has happened @ various locations late @ night at other locations as well. You would think that being they're main concept is selling donuts that they would make sure to always have fresh ones available. Being that the price of these forever shrinking donuts are like $1.39-1.49 in my area a consumer should expect to receive a fresh product not some 8-12 hour donut thats been sitting on an open shelf exposed to light, heat and everything else. I've been to stores that late at night when they're ready to close @ a discount to make you happy as they usually throw the remaining donuts in the garbage. Dunkin if your stores are 24 hours you should have a constant supply of fresh product instead of the the excuse " it was very busy" that's not the correct answer. You guys are dropping the ball in my opinion. Sorry I didn't take a picture of the empty shelves with like 20 or 30 leftover donut varieties that nobody wants. Has this ever...

I live one block away from this dunkin and I’ve been going since I was a little girl. The employees from years ago were the nicest people you could ever meet but the employees now are very disrespectful and sometimes even look at you with disgust. Today I ordered ice cream, I wanted to use a coupon, the cashier was a bit nice but the code wasn’t working. I was about to say it’s ok but the manager or another employee came and screamed at me to turn my brightness up, it was on the highest but the scanner wasn’t working. She then screamed at me to go to the other register where the donuts are, they scanned my code, but it didn’t work. As I was counting my cash she screamed at me again asking me “Are you paying or what?” At that point I kind of raised my voice saying to give me a minute. I hated the service today, and this mostly this year, I think this dunkin needs some respectful employees. I use to work at Mcdonald’s, so I understand that sometimes a persons patience can go through the roof but you have to learn to not explode in a...