Dunkin' — Restaurant in New York

I’m not one to bash a business based solely on one experience so I gave this place numerous tries before writing a review because anyone can have an “off” day, especially in that business but last time I went there was my breaking point.

The employee needed me to repeat my order several times even though it was just 1 box of donuts and 1 box of munchkins. He loaded all the donuts into the box barehanded and then instead of giving me a separate box for the munchkins, he opens the other box and just peppers them in between the larger donuts squeezing them anywhere they could fit. He hands me the box and then asked if I wanted a plastic bag to carry it, to which I replied yes. He then proceeded to hand me the plastic bag so I could bag it up myself instead of him. I honestly thought he was joking at first.

The staff certainly need more training on how to run the place and better interact with customers. Definitely...

After driving almost three hours (we all know how New York traffic is,) I was looking for a bathroom and was relieved (no pun intended) to see a Dunkin Donuts. I asked to use the bathroom and was told that I cannot. I offered to pay to use it and still no. The person behind the counter told me that the last person who allowed someone to use a bathroom was fired (seems a bit extreme to me.) I asked to speak to the manager but this person was so unyielding. I don't drink coffee but I would have gladly made a purchase. There was really no reason given as to why I was not "allowed" to use the restroom. This place definitely does not have first class customer service and if you need to use a bathroom,...

I visited this Dunkin’ Donuts, which has tables and chairs for customers to sit and eat. When I politely asked to use the restroom to wash my hands before having my coffee the employee/ manager refused. This is shocking not only is it rude, but it’s likely a violation of health regulations since a sit-down establishment is supposed to provide restroom access to paying customers.

If a business wants people to eat and drink on the premises, they should also allow basic hygiene. This was an unpleasant and unhygienic experience, and I will not be returning. I also intend to report this to the local health...