El Paso Mexican Grill — Restaurant in New York

Really not the type to complain... BUT -*

I’ve had enough I will no longer support this restaurant for the simple fact that customer service is really poor, the prices are sky rocket for very small portions of food...

Allow me to explain my frustrations.

I’ve been going to this location for numerous occasions sometimes mornings/afternoon and it’s the same exact experience. I’ve mainly order the same meals and every other week the prices go up by about 60-80€, I usually ask for both beans black & pinto because if you ask for one type they literally give you about 10 beans in 1 scoop and if I ask for extra it’s 75 € for 5 more beans (yes I counted it) they ask what type of cheese then microwave it on dry nachos so when it comes out the microwave the cheese is melted away so I’ll usually ask for “a lil bit more cheese please” that will also be 75€... $1.50 for a side scoop of guacamole and by me asking for my meal to be prepared a certain way they will get an aggressive attitude, stop making the order to go in the back an ask for permission or stop making my order to check on Uber eats orders...

My other experience was At lunch time hours when the (Mexican/Hispanic) construction workers come in I visually watch them give the correct portion on their meals no extra charge nothing and maybe that’s a perk for being a construction worker but that makes no sense if we ordering the same meal 1 behind the other why charge me extra ? And skimp out my meal ?? Oh btw $15 for 4 mini burritos (no meat) smh!!!

I usually go by myself or with my wife and spend from $42-$55 on two meals you might wonder why it’s so much that’s because of the small portions they give, the food will be dry if you don’t ask for extra.

The last time I was there my wife was choking a little bit so I rushed to get a bottle of water I tried to use my debit card and the lady told me that it was a $8 minimum I only had $1 in my pocket, you would of thought that a bottle of Poland spring water is $1 since it’s $1 everywhere else in BROOKLYN... No Way Jose I had to run to my car luckily parked in front take 4 quarters out my car to give this lady for a bottle of water... your telling me a customer is choking and your asking for $2 for a bottle of water ?? Nah that was it for me it’s no way I’m going out to eat and a local restaurant spending $40+ on two meals an you can’t let my wife drink a bottle of water while she was chocking.

P.S Also the main reason I started going to the restaurant is because when we order online/Uber eats/seamless etc the meals ALWAYS comes cold or messed up, missing ingredients that was paid for etc. I vow to never ever in my life go back to this location I can YouTube it, it’s not rocket science I’ll stick to taco Tuesdays at...

So I’ve been ordering from your restaurant for 6-7 years and always get the chicken burrito bowl. I don't know what’s happening with the quality control, but the food is entirely different. I noticed it last week and thought it was a one off. The meat is now grilled chicken, which is tasteless and rubbery. There was no cilantro or lime in the cilantro lime rice. My entire guac was brown. The lettuce was not finely chopped like it usually is. There was probably a teaspoon of black beans in the bowl. The whole thing was awful and tasteless. I'm VERY disappointed with what’s happening. Considering I order from you guys religiously. It vexes me to my core when I pay my hard earned money for food and don't get what I ordered. Based on the last few orders, I'm scared and will take a break from ordering with you guys. If this is your new burrito bowl, please fix it. It’s quite literally the worst burrito...

This the worst restaurant to order tacos. I placed two orders of tacos and taco bowl. The food came fast because they did not put any effort in cooking the food. The tacos were cold. The tortilla wasn't even hot up. No cilantro nor onio. Yes plain cold tortilla with lettuce and American cheese. The bowl was disgusting. Cold and full with oil. I never seen a restaurant so careless in providing this type of food. It seems like the cook just grab whatever he had in front of him put it containers and send it out. I called the restaurant to complain and the receptionist told me that I had add the cilantro and onions to the tacos in the selection of extra toppings. All Mexican tacos main ingredients are cilantro and onions. The agreed to rr se d me only the taco bowl back with the agreement that I will send back the disgusting one they sent in the first place. I gladly sent it back. Do not order food...