Brooklyn Public Library - Cortelyou Branch — Attraction in New York

I live in the neighborhood and I have been going to the Cortelyou Branch for many years. I have seen staff leave and then new addition will come. The branch is very busy, especially after 2:30 pm. P.S. 139 is adjacent to the Cortelyou Branch. As a result, the branch is crowded with kids and other community members who are using the computers, reading, studying or attending a program. Due to the increased foot traffic, the branch becomes noisy. The morning hours are the best time to visit the branch. It is extremely quiet, peaceful, calm and welcoming. The Cortelyou Branch team is very professional, competent, and attentive to customers needs. i.e. all employees, notably the manager, provides excellent customer service and interpersonal skill. She would go above and beyond to assist anyone who walked through the doors of Brooklyn Public Library's, Cortelyou Branch She obviously takes pleasure in her profession. ...

When the libraries first re-opened, I had placed around 10 books in the return bin. After checking my account around 2 weeks later, I noticed that they had not been returned. I called the library branch and the woman who answered was very kind and respectful (unfortunately I cannot remember her name). She called me back after checking my account and resolved the issue immediately. I was very stressed because I of course did not want to be charged for books that I had returned and her response relieved everything! In general, I also do enjoy physically coming to this library, but it might not be the best place to study for elongated, focused periods (the only reason why...

The older lady at the front desk is incredibly unpleasant. Yesterday, she barely looked up from her computer the whole time I’m trying to talk to her. I tried renewing my library card and since I didn’t have an ID she just kept repeating I couldn’t do it, even though I brought my passport. Ended up doing it with another branch no problem. Then today, unfortunately she’s the only one sitting there again. She waits until she was done talking with her friend about what they bought at Whole Foods before acknowledging me. I asked my question, she was rude and dismissive, no explanation given, just went right back to her...