Empire Szechuan — Restaurant in New York

I finally found a restaurant where the food was delicious. The dish I ordered always and I mean always on my order was Chow Mei Fun. It's a very large dish and comes in one size. I always had leftovers and planned to take the remainder in for lunch. Never had a problem. The last time I ordered it was good. I refrigerated the rest. The next morning preparing my lunch it was mush. I couldn't believe it. I called to say what the hell happened. Well, the rep asked me if it was good the same day, I said yes it was. He said that's all they could promise. I replied, I refrigerated this dish before even for 3 days and it held its integrity and was tasty. He ended with it must be my refrigerator. You mean I spend a surmountable amount of money and the food is only good for one day. I hate to say it but another bites the dust.

UPDATE: Previously, I gave one star due to the reasons I've stated above. It was at least three months before I decided to order food again. Face it, I love Chinese food. Since then I've ordered vegetable Mei Fun (fav dish) and it was excellent (integrity held). So happy! Empire is a driving distance from me but I'll travel if it's worth it. Sure, a Chinese spot is near me but the last time I ordered from there each dish tasted the same. I ended up trashing it. Covid hit everyone hard but when you cut ingredients it'll tell on you and the outcome is loss of customers. Well, the bottom line is somebody at Empire is taking heed. Thanks...

I ordered Sesame Chicken, Shrimp & Scallop, and Shrimp Dumplings for pickup through DoorDash. At no point did the menu mention that the combo automatically comes with pork fried rice. I do not eat pork for religious reasons, so when I got home and opened the bag, I was extremely disappointed to see pork fried rice included.

I called the restaurant right away, but instead of helping, they were rude, dismissive, and told me to “take it up with DoorDash.” This was completely unprofessional, especially since the menu gave me no chance to choose a different side. I then contacted DoorDash within 15 minutes of receiving my food. The agent assured me that I would get a refund in 24 hours, so I waited. Instead, the next day I received an email asking for photos of the food—something they never mentioned in the original conversation. By then, the food had already been thrown away because it was inedible to me. No one keeps unwanted food for 24 hours just in case.

The lack of clear menu labeling, the restaurant’s refusal to take responsibility, and DoorDash’s poor handling of the situation made the whole experience a complete waste of money and time. Between the misleading menu, the rude staff, and the unhelpful delivery support, I would strongly advise avoiding this place. The food was disappointing, the service was terrible, and the way they treat customers is...

When I say, I am completely upset, how the delivery driver treated me today. I ordered food and I paid with a card usually they give you a receipt where you sign and give a tip. The guy hands me the bag with no receipt. I begin to put the back down with the door open to look for the receipt. The delivery driver, then tries to snatch my food that I paid for out of my hand and tells me where is his tip. I then proceeded to ask him not to touch the food that I paid for and don’t touch me. Usually, they hand you the receipt to sign and give them a tip. In this case they did over your driver was out of line. If he would have touched me again, I would have called the cops and press charges. They need to work on getting better delivery drivers and people that...