KushMart — Local services in New York

Today was my first time visiting this kushmart. Selection and prices are great but I doubt I’ll be returning because of the vibe and customer service. I def will not be recommending people to come.

They insist you ask questions, then can’t answer a single question you ask but tell you about things you didn’t ask. They couldn’t tell me what flower was in the case for multiple brands/strains, they have 1 flower sample for brands that have multiple strains and then don’t know what it is. It’s seems every dispo in the 11223 area has an issue with an educated consumers,asking questions and asking to see flower.

The Carmel skin girl with braids and piercings is extremely rude has a nasty attitude and talks negative about customers to other employees while customers are present . Completely unprofessional and has no patience, you don’t wanna answer questions or take time to help people don’t work in customer service or a dispo. Now you can say I killed your vibe. I’d rather travel to park slope and spend my money at Matawana or Gotham in Williamsburg we’re in treated respectfully and I’m not bothering people with purchasing flower

I only gave it three stars because the light skin gentleman that helped me was it gentlemen and because of the selection, pricing and cleanliness...

I used to be a regular customer at this dispensary and initially had a great experience the quality was good, and the staff was helpful. Unfortunately, over time, things have changed for the worse.

The consistency is gone. Products keep changing, pricing is unclear, and it’s become difficult to trust what you're getting. What’s more concerning is the lack of transparency from the staff. On multiple occasions, I was given inaccurate information or felt misled which is unacceptable in any business, especially one built on trust and care.

I won’t be returning and cannot recommend this dispensary to others. If you value honesty and consistency, I suggest looking elsewhere.

Product are...

Not really good customer service! I purchased a pre-roll from them and I lit the blunt right after I left and all the weed came out of the pre-roll in just 1 puffs which I never had happen to me before. I immediately went back inside and when I showed the girl upfront she told me they would not be able to refund me or at least give me a new one she asked me if I instead wanted to purchase another blunt after I spent $11 on the previous one where all the weed fell out!!! $11 wasted!!! This is also the second time this has happened to me with this same...