Fort Washington Public House — Restaurant in New York

My partner went to this bar last night for one beer after a long day at work. His card was charged $60 four separate times. His bank flagged it as fraud and deactivated the card. He had to go to the bank today to have the charges reversed so he could use his card again. When he went today to inform a manager of the issue so they’d be aware of the chargebacks, he was met with hostility and treated as though he was coming after them for money by the two managers on duty. He tried to explain that he simply wanted to inform them of the error so it wouldn’t happen again to him or to another guest, but they kept insisting it was a normal preauthorization process and that, “the charges would fall off in two days.” A preauthorization of $60 at a bar is absolutely ridiculous. We are industry and we know how preauths work, my bar does a $6 preauth on every card and that is the industry standard. It is also not normal to run a preauth FOUR TIMES. They wiped $240 out of his account and then caused it to be deactivated just before the first of the month when we have to pay rent! The fact that they refused to even apologize for the inconvenience or recognize how absurd the situation was tells us that this place is likely laundering money and scamming their customers. The bartender who was there last night was also there today, and he at least was mortified by the situation and extremely apologetic. We recognize that it was likely an issue with the POS and not the fault of the bartender, and we appreciate his attitude and how he tried to help. However, the way management handled this situation is absolutely unacceptable. They had an opportunity to at least own up to the mistake and refused to admit any wrongdoing. When your sub-minimum wage FOH staff are better at speaking to guests than the managers, whose main job is supposed to be dealing with things like this, I’m not sure you should be in the hospitality business. Needless to say, we will never be setting foot in that establishment ever again. If you’re a local, beware using cards if you...

Finally got to check this place off my list last Friday as my husband and I decided to do a spontaneous Happy Hour date.

First off, such a fantastic vibe. They actually have a live DJ playing the best hits from the 80's to 2000! The music alone is so cool, it would really make you want to stay. We asked for a table inside and we got a nice one near the bar. As for service, we had Lauren who was one of the best ever in this industry. Such great energy, gave the best recommendations and made sure we were taken care of the entire time that we were there. Thanks, Lauren!

As for the food and drinks, they had great Happy Hour menu. We normally are wine people but Lauren made us try their rum punch and it was delicious, we went for it. We also started off with wings and since I wanted buffalo and husband wanted bbq, they were able to give us the sauces on the side. Fantastic wings too btw! Now we haven't had a meal yet as we fasted prior so we both decided to try the Truffle Burger. It comes with fries but I decided to go for curly fries and my husband went for the loaded fries. When it came we were surprised that they were actually pretty good sized and generous, for $18 each. After one bite, I was converted. The patty is generous and very juicy and honestly one of the best truffle burgers I've had here, such a pleads surprise. This alone would keep us coming back!

We also finally met Ken, their manager, in person. We first knew him when we placed an order online and he called us to clarify something and took care of our order and has always been great. So nice for him to stop by and chat with us. Also thanks for that round of rum punches, really appreciate it, thanks Ken!

Also I saw that they have at least 4-5 rest rooms, all clean and I appreciate the sign that shows if one of them needed attention, to just let them know.

Overall, a really fantastic resto bar and also have such a great vibe! Can't wait to come back soon for another HH Friday and bring some...

I never thought I’d write a negative review for a restaurant/bar — let alone Public House — but my most recent experience was so disappointing that I don’t see myself returning.

The male waitstaff were rude, dismissive, and confrontational, which completely ruined our visit. One of my friends arrived about five minutes earlier than the rest of us and was instructed (as we’ve done many times before) to find an open table. He chose to wait outside for us instead, and when we arrived, we headed in and sat at an open table.

Almost immediately, a short, bald waiter caught an attitude with us — despite the fact that another staff member had just told my friend to find a table. He seemed uninterested in taking our order and was openly dismissive when my friend asked for a drink recommendation.

Another waiter — an older, dark-skinned man wearing a hat — eventually came by and asked if our order had been taken. My friend kindly requested a different server, since it was clear the first one wasn’t interested in serving us. Instead of accommodating the request and allowing us to enjoy our experience without the passive-aggression, this waiter blamed us for his coworker’s behavior, saying it was because we sat without being told to — even though we were explicitly instructed to do so.

While I understand that the bald waiter may not have known about the prior instruction, that does not justify treating loyal, paying customers with hostility. We weren’t rude or confrontational in any way — yet our concerns were dismissed with a curt “okay” before the waiter walked away.

The entire experience felt unwarranted and unprofessional, ultimately leading us to leave and take our business elsewhere.

I’m writing this review in the hopes that those in charge of Fort Washington Public House take a closer look at how their staff treat their patrons. It’s unfortunate that a place we once enjoyed has...