Dallas BBQ Washington Heights

I'm usually a fan of Dallas bbq which is why when I noticed this establishment and immediately decide what I wanted for dinner. It started off well, the hostess wanted to seat me in the outside(plastic covered) area, and was flexible when I asked to be seated in the inside area as it was spacious and cool and the outside part was packed and humid. Now my waitress NICOLE was very friendly at first. Gave suggestions to help me decide, let me test out the new Henny frozen drink. I didn't like that drink so she suggested a maitai and I obliged; I ordered my food and was ready to go, I ordered the app Henny wings w/shrimp and a side of fries.

THE MAITAI tasted like straight alcohol, and I could not handle it. I took 2 sips and hated it, it did not taste good. So I told NICOLE that I couldn't drink it b.c. it was too strong and politely asked if I could get another drink to replace it. She said no and surprises me with a fine print that states "FROZEN BEVERAGES ARE NONREFUNDABLE". I told her I would argue that because my beverage was not one of Dallas BBQ's signature frozen bev's. It was a mixed drink (NOT FROZEN)

Anyway Nicole gets the manager, I explained to SELVIN what happened and that I could not drink the drink and I was willing to purchase a different drink instead. He gestured to the fine print where I reiterated it only states FROZEN BEVERAGES are nonrefundable, and mine was NOT FROZEN. But he stated it applied to all drinks. Even though it was not clearly stated. He asked Nicole if she explained that to me prior to ordering the drinks and she LIED TO SELVIN and said she did when she didn't. SELVIN sided with her.

I asked her afterwards why she lied to him when she didn't mention anything of the sort and she didn't respond to me.

Im disappointed because as a patron my needs weren't met, and I when I didn't like what was suggested to me, I was met with no flexibility and the waitress lied to the manager about mentioning that drinks were nonrefundable.

It's hard to believe that a chain like DALLAS BBQ is so strict with drinks when they're making so much money off of hardworking individuals.

All I wanted to do was to grab a bite and have a drink and wind down, and ended up receiving poor services.