Frenchie Bites — Restaurant in New York

Fernando S. was the listed cashier and if indeed he was, he lacked customer service skills. He seemed unenthusiastic about me spending money there, just singing to the music, unengaged from the experience. The menu is of decent size UNLIKE THE portion for the price, truly comical. My Mediterranean pita was flat and looked like a teenager prepared it as it barely contained any ingredients in it. The soup was flavorful. The company is not upfront with its charges as I was charged a “customer assistance fee” whatever the F that means; mind you I PAID CASH. So be aware as I NEVER review places, but as more and more companies lack a great customer experience, charge patrons unnecessarily with bogus fees for services that lack, I find it imperative to make it known to other consumers who don’t just care about the food, but the community, and a great experience. At the end of the day, we harness the power of the purse, and it is how we, as consumers, make a statement. Spend elsewhere. Never...

Though I rated its NoHo counterpart highly, I cannot give this location anything above an average score. It surely has its perks with a few tables to provide shelter for those polar vortex days, but the food was lacking.. food. I ordered the exotic tuna panini (this can be requested though it is only labeled for regular sandwiches and salads). The wait time was pretty in line with the other location, but when I went, there was hardly anyone ahead of me. The exotic tuna uses curry as a sauce, and the first bite was pretty good. However, after the initial "WoW," I realized there was hardly any tuna in my sandwich. It was literally all veggies and curry. I mean, how expensive is tuna? Not expensive enough for me to get a thin slather of tuna spread. The further in I went, the less tuna there was to be had. It was incredibly stingy of them, and I wished I had gone elsewhere for my quick bite. This location needs to take a note from their NoHo buddies, who are just...

The brunette cashier with long hair is UNBELIEVABLY rude and hostile. I don't expect customer service workers to be outgoing and nice all the time, but she was actively mean and seemed upset by our presence. She was on her phone the whole time, practically dropped my coffee on the counter, and gave me my food to go even though I asked to stay. It's really disappointing because I used to love coming here and have had a great experience with other staff. But with her working, Bite will not be receiving my business (and it sounds like a lot of other customers share this opinion)!

This experience just proves that customer service is skilled labor that not everyone is capable of performing. In the age of iPad ordering and GrubHub, we have devalued the importance of customer service as a profession. It is SO important to hire and train individuals who take this job seriously, and more importantly, compensate them...