Il Nonno — Restaurant in New York

One of the Worst Delivery Experiences I’ve Ever Had

I was completely misled by positive Google reviews and made the mistake of ordering from Il Nono Astoria for a small dinner gathering. We placed a delivery order through Uber Eats, which included raw seafood items (tuna tartare, carpaccio) and ice cream. Nearly an hour after ordering, I was contacted by the restaurant—not Uber—telling me to ask the bicycle delivery driver (already five minutes from my home) to return to the restaurant to retrieve a missing item. Completely absurd, especially with raw seafood and ice cream already in the bag.

After a long back-and-forth, they claimed they would send the missing food separately. Another 45 minutes passed—nothing arrived. No follow-up from the restaurant. Instead, I was informed by Uber that the missing food wouldn’t be coming at all. We were left with a table of hungry guests and one of the most disappointing meals I’ve had in Queens. • The linguine with clam sauce tasted like cheap chicken bouillon. Pasta was undercooked. • The carpaccio arrived brown and soggy—completely unappetizing. • The tuna tartare smelled fishy, went straight into the trash. • The burrata and gelato? Melted and ruined.

To top it all off, the restaurant stopped answering their phone once we tried to follow up. Total lack of professionalism. This was an expensive mistake, and I genuinely wouldn’t wish this experience on anyone. Avoid.

UPDATE Well, it was nice of you to take time to respond now I think it’s a little too late at this point to correct the situation. Your staff lied to us, said that they were sending an order which they never intended to send and then proceeded to never answer the phone again after we called 15+ times. When I called from a blocked number, they picked up the phone the level of disrespect this was shows what kind of establishment you are and I will not stop spreading the word on every...

I really wanted to love this place after seeing this place all over IG, but unfortunately my experience was a bit underwhelming. We started off with wine, which was excellent, and the calamari was a highlight! Perfectly fried, crispy on the outside and tender on the inside. My lasagna was another win, with a generous portion and plenty of cheesy goodness.

However, the rest of the meal didn’t quite live up to expectations. My friend ordered the Linguine Nero, and it was a letdown. The pasta was overcooked, although we were told that was because the pasta was fresh? She swapped it for the Porcini Ravioli, which was another disappointment. It had absolutely no filling. I couldn’t even believe it. It was like eating regular pasta with truffle sauce on top. We tried to salvage it by adding salt and extra parm but it still felt pretty bland.

It seemed like one of the owners was there but never came over to check on us, even after we returned the meal. It felt like we were overlooked, which was disappointing considering how small the restaurant is.

While I’m glad to see a new spot in the area, for the price, I expected a lot more—flavor, attention to detail, and better service. I get that they’ve only been open for 6 months, so I’m hoping things improve, but for now I’m not in a rush...

We went for the first time tonight. .We had 2 appetizers, 2 main courses, 3 drinks and a dessert and 1 espresso. The apps and entrees were fine. Nothing extraordinary or terrific. Basic, predictable and the eggplant parm was quite small. The tomato sauce on both dishes was both overly sweet and bland . The tiramisu was excellent and the espresso was good. Pros: our server was excellent - friendly and very helpful. Dessert was very good.. The space looks cute. Cons: the room is small and quite loud. The food doesn’t live up to the hype I’ve seen in some other reviews. Additionally, the owners, who were seated next to us having drinks and eating didn’t bother to say thank you when we left ( there was only one other table of 2 still there ). Nor did they even make the effort to inquire at any point how our meal was. That is not a good look for a new place (or any place for that matter) where restaurants come and go quickly. Competition is strong in Astoria. The attitude of the owners seemed rude, unprofessional and apathetic. No one is required to be pleasant, friendly or welcoming. But why not make the smallest attempt and try? There is better food and hospitality to be found in many other...