ISTANBLUE KEBAB HOUSE(Ave J) — Restaurant in New York

Very dishonest establishment, I ordered food for pickup, it took forever for the girl who was taking the order to understand me. My husband went to pickup and they wouldn't honor the 10% discount from their own flyer. Next, the overcharged every single item! I ordered a chicken soup, on the flyer it was $5.95, on the receipt it said 6.16. Lahmacun was 5 and they charged 5.18, chicken shish sandwich was 7.95 they charged 8.23, lebneh was 7 and was charged 7.25. Bill was 26.82 plus 2.38 tax. After my husband kept telling them about the discount, they finally gave back 2 bucks or so. And she wouldn't give my husband the receipt, he had to ask for it because she put it on the counter and not in the bag. Obviously they didn't want anyone to see their shady business practice! And why the difference in price when it orderd over the phone and a pickup? It is not the cents, just the principle. When I called back, she said oh I gave your husband a discount..lol. I tried explaining about the discrepancy, but she just did not get and kept arguing that I gave a discount! How the heck do they expect to stay in business if they have zero customer service? Food was bland and flavorless, the chicken sandwich in pita was ice cold, the bread was never warmed up. Every place I have gotten turkish food from always gave bread with soup. No bread for me? I wouldn't go back if they gave me free food! Believe me there are much better Turkish restaurants out there. Doors will be closed so fast if they keep up with the...

If I could give zero stars I wouldn’t hesitate to do so. Me and my little child came in to take out and the guy who calls himself manager was there. I asked his help cuz there so many kind of meat. He showed me and instead to take my order at the cash register he left me in front of the counter. He just switched to a couple who walked in. After couple 2 officers and the lady approached. And I was still standing there until a young lady asked what I want. I placed an order with her. And I ended up leaving last. He served every person who walked after me and then I was the last who left that place without food. They got my order wrong! He started apologizing. He stated that girl was new and she made a mistake. I understand you could tell she was a new. But why didn’t he finish taking my order he just left me there standing. I simply told him and he knows that I am the one of the first customer who is with them from the beginning. And last time when we were dining there they just dimly forgot the dish we order and when I wanted to pay it was in the check. And I was still nice to them and I said it’s fine we will come back to have whatever was missing. I figured that man who calls himself manager doesn’t know how to run business and when owner is not there everything goes wrong 😑. I didn’t take my food cuz it wasn’t what I ordered. I...

Absolutely horrible experience — do not go!

This was hands down one of the worst dining experiences I’ve ever had. I went to this Turkish restaurant expecting a nice meal, but instead I had to ask for everything myself — plates, cups, forks, even the sodas. When they finally brought the plates, they were all mismatched, and one was clearly used and dirty. Disgusting.

Then after waiting 20 minutes for my food, a waiter came over just to tell me they were out of what I ordered and asked if I wanted something else. Why not tell me earlier?

As if that wasn’t enough, they served everything in disposable plastic and paper cups — yes, single-use throwaway cups at a full-service restaurant. Completely unprofessional.

When the food finally came, the meat had a terrible smell — like it had gone bad. I showed it to the waiter and all they did was apologize. No replacement, no manager, nothing.

This place is unhygienic, unprofessional, and downright...