Jerry's Hamburger Place — Restaurant in New York

TL;DR: Good burger, definitely worth a visit.

The street outside is quiet. The buildings are a little worse for wear, but the sidewalks were cleaner than a lot of New York.

Inside, the restaurant is warm and inviting. There was an inflatable bear, probably left over from Valentine's Day, and there were multicolored streamers hanging from the ceiling. The place was clean and well kept, including the floors. You do have to pull pretty strongly to open the door, but if you can't get it they'll let you in.

I went at about 4pm, so it was pretty empty. The staff were friendly and professional. I ordered a Jerry's Hamburger, which comes with a fried egg, avocado, and chipotle aioli; and fries. I was asked if I wanted lettuce and tomato on it and said yes.

The burger came as two halves that needed to be put together. The picture is after I put it together. The fries were hot and fresh. The lettuce was basic iceberg lettuce, fresh and flavorful as much as iceberg lettuce can be, but still not as good as leaf lettuce. There was a pretty big handful of lettuce on it. The tomato came as two big slices, which were crisp and fresh but a little pink. The avocado was perfect, exactly ripe but not overripe, and spotless. The patty was perfectly cooked, as was the fried egg- the white was completely cooked and the yolk was completely runny- perfect.

Overall, the food was good and I will...

Jerry's burger is a diamond in the dirt located in the heart of the South Bronx (close to The Hub). The facility is a small mom & pop shop that has a strong home like feeling to it. The food is always cooked to perfection and the staff are always friendly. I don't know about their vegetarian options, but their signature dish (any burger) is a knockout. I always get my burger to go and order it well-done. The burger is well seasoned and cooked to my exact specifications without drying it out (a lot of people can't cook a meat to well-done without burning it or drying it out). Not to mention, the restaurant is cheap. To get food at these prices and these portions is near impossible in the Bronx, let alone NYC. Overall, I highly recommend this restaurant and would suggest you order from them moving forward for your...

I am saddened writing this as we like the food, however the last two times have been absolutely terrible.

2nd to last time, the rice with my flautas was a mushy mess. The most recent and final time, there were items missing and bringing it to the stores attention was futile. The woman that claimed to have made the plates was incredibly rude, very "matter of fact" about her approach and speaking to me in a very harsh tone despite my calm. I explained what was missing and she insisted that that wasn't the case. She very rudely stated the manager will call me back and when he finally did I just gave up. Told him to forget it; he said he didn't want to lose me as a customer.. well, customer lost. The woman I spoke with really needs tone it down with the aggression and lack of...