KFC — Restaurant in New York

Update, 10/6/23 — I added a star to overall rating because I think the first day I went (Monday) had a lot to do with lack of inventory. I went back on Friday and they did have fries and biscuits this time. Still no AC in dining area though and a few tables were really messy. If half stars were an option I’d make their overall rating: 2.5 (they seem to always be understaffed—just two workers handle drive thru, online orders & food prep, so sometimes you’re standing at register waiting for a few minutes. On a positive note, the food was nice and hot.

Original Post, 10/1/23 — CONS: No fries. No biscuits. (Technically, no $20 Fill Up boxes because of no fries & no biscuits.) No AC in the dining area. A fly zooming around table (but front door opens a lot, so not much can be done). No spoons/sporks (only forks). | PROS: Nice interior decor. Employee held door open for person with a cane. Substituted mashed potatoes with gravy for no fries. | FINAL THOUGHT: Those Hot & Spicy wings that Coach Prime, Shedur Sanders & Yung Miami are doing ads for are “bull junk.” KFC’s latest menu offering is more overrated than Colorado before they played Oregon. I actually put hot sauce on mine (because the only dominant flavor profile I picked up was that of a salt, tasted like a “spicy” seasoning salt from the dollar store). It should also be noted: Regarding all the basic items this KFC was missing: It was 1:30 pm in the afternoon on a weekday; you would’ve thought it was 1:30 AM on a Sunday to be devoid of so much inventory. If you decide to go here, make sure to request napkins, utensils & condiments, as they no longer automatically put it in your bag (due...

I can forgive mediocre food. I can forgive slow service. I can forgive mean employees. I can forgive order inaccuracy. But when all of these things are hitting you at once, it’s hard to forgive. My gf and I chose kfc because we just wanted quick and easy food. We ordered online and went inside. The first thing I see is the employees treating customers like a nuisance. In all fairness, the customer was being annoying so I didn’t pay it much mind. Than the food took almost 30 whole minutes to come out which is not ok for fast food. We go to eat in the car and not only is the food cold and gross but we were missing French fries and biscuits on both of our orders. It turned out they didn’t have those items, so they just replaced everything with mashed potatoes and gravy without informing us beforehand. We certainly would have gone somewhere else had we known. Everything was so awful that we decided to call KFC customer service to get a refund (yes, this exists) after being tossed around by their terrible outsourced call center, and the operator asking me a ton of unnecessary and, in some cases, inappropriate questions, they finally decided to refund half of our order. Only half. KFC has been going downhill for years but this was the day I finally decided I’m done...

Only reason I am writing thus review is because I too did not receive a receipt when I asked for one. First I have to say it was a three person operation, manager and two other staff. I had to wait while the manager was having difficulty taking a drive thru order, she went to a side room where supplies are seen, comes out to the window to address that customer. The other staff member who is preparing the orders, comes over and takes my order after I waited for a few minutes and yes they were working hard on getting the food out, then the manager comes up rings me up while the worker brings my orders of two of the two piece chicken meal which comes with two sides biscuit and a drink, manager rang me up said it was $19.00 even, I asked for a receipt and she told me this register is not giving receipts and your order is $19.00 even. Aside from the chicken being good, I quickly did the math, orders are $9 and change, She could have given me a receipt from the drive thru cash register one would think if the customer asked for one. I think NYC Consumer Affairs or the better business bureau should visit this establishment. I agree with previous review who is taking pocketing the money. Last visit to this...