La Vecina — Restaurant in New York

I ordered delivery on Grubhub on 5/25 at 8:30pm. After over an hour, I called for an update and the woman who answered the phone said “a Grubhub driver never came. The food has just been sitting here.” The Grubhub app specifies they deliver their own orders and I told her that, and she said “oh I don’t know”.

When I asked why the woman wouldn’t call sooner with an update and asked what would be done here she goes “I don’t know. I’m very busy. I’ll call you back later” and hung up. 15 minutes later I called back to see what was going on and got forwarded directly to their voicemail after 1 ring.

Just my two cents, but she shouldn’t be answering phones if that’s how she handles customer issues. Left a bad taste in my mouth tbh. Update: A manager called back at 10pm and said he’d send his own delivery driver out to deliver the order. Why this wasn’t done sooner is beyond me, but alas…

I want to believe this is a fluke, but I see another reviewer had the exact same issue with them so I 100% wouldn’t recommend using them for delivery The manager was nice enough, but this was just an unprofessional experience.

It’s now past 10pm and they said they’re going to deliver the food to me, but I’m not exactly super hype to receive cold food that’s been sitting on a counter nearly two hours after...

Food was nasty, lacked flavor, chicken was undercooked even though it looked cooked on the outside but wasn't fully cooked on the inside. The pictures of the food looked really good on google maps which is what lured me here in the first place but it didn't live up to it's images. I was completly surprised by it since it looked so good at first both in pictures and in person but it all made sense when I saw someone inside the restaurant prepping the food real nice on a platter and photographing it while using a ring light to enhance the quality of the pictures. No wonder it looked so good. If only they spent as much time as they did cooking the food right instead of photographing it then maybe the expensive platters would have been worth every dime. Don't get me wrong, the platters looked good and their menu has alot of potential but the quality of the food and taste just wasn't there. I was going to give it one star but I'll give it two just because the waitress was nice and the service she provided was good. They should work on making the food taste as good as it looks and then it'll be worth 5 stars. Maybe one day I'll give it a second chance and we'll see if they lived up to their google images next...

The food is very good, I had a chicken arepa, the chicken has flavor to it and wasn’t dry, the inside was fill with veggies that had a nice hint of lime that complimented the whole arepa as a whole. I also had a salchipapa, the fries were well made, and had a crunch to them from the outside. The hot dog to fries ratio was very good. It wasn’t like most place where the ratio is off and give you so many fries and barely any hot dog. The food come out very quick after order. If you want a quick snack try their charred cob, it had a good charred ratio that doesn’t just feel like you eating burn corn, you still taste charred but it not over powering, the corn keeps it sweetness even after being charred. I also tried their sangria slushy, it was super good, had a kick to it but was super refreshing. The establishment had games on the side so it’s prefect for a hang out with a few friends. The environment is welcoming and very clean. The waitress is very nice and attentive, bring the food to you when it’s out. This place a must and I would be coming back again anytime I’m in the area. Side note This place has tv that place whatever game is on. So you can come out and eat without missing any of...