Leo's Casa Calamari — Restaurant in New York

My fiance and I have dined in here many times and can say we did enjoy Leo’s seafood. The few times we have ordered his pizza, we have realized the dough wasn’t always good and either would come out undercooked, light in color and a layer of doughiness. The ingredients on them would be tasty, but unfortunately to make a good pizza, your dough should be top priority. We’ve always known Leo to be this old school high ego kind of guy that doesn’t take criticism quite well. With that being said, we had finally decided to let him know that we weren’t content with his pizza ultimately knowing we would get the reaction we expected from him. He was quite puzzled and shocked as if his pizza can never be faulty, how could this be happening. He proceeded to mention he would send another one and then called back to ask for his old one back. He didn’t care to make us happy, he cared to just prove to us we were wrong. As we had friends over, everyone took a bite of their pizzas so some were sent back eaten. He proceeds to call us back just to ask why we ate some if it was that bad? We started explaining to him we of course had to eat it to understand if it was undercooked or not. His ego spoke and he’s super defensive telling us if it was that bad you wouldn’t be eating it, etc. it escalated to him just talking over us explaining- he mentions to not order in with them ever again hanging up in our face.

We have a business and can absolutely tell you we would never treat a client poorly for simply calling to let us know there was something wrong with their purchase. Your customer service is so incredibly rude when handling criticism, please learn to put your ego aside and treat the clients that support you better.

With that being said, there’s better businesses around that will treat you better and have quality...

Among Bay Ridge's exceptional local restaurants... Leo’s Bay Ridge (Now on 85th & 3rd, it was the former 86th street Casa Calamari!!!) is the real deal!!! Everybody who has been there or sampled any of his creations knows about Leo's talent as not only a Chef at his landmark shop but as as a truly iconic Bay Ridge personality!!! Everybody L❤ves his food & raves about him as a Shopkeeper & vice-versa. Do people go crazy for the Leo Special or it's namesake?!? The answer is BOTH!!! The two play off of one another... & neither would be AS awesome without the other!!!!!!!! Go for the great pizza & (wonderful, extensive...) Dinner menu & stay to have a few laughs with the ever-revolving cast of Brooklyn characters that flock to @Leo's BayRIdge!!!

(Added photos of just SOME of his awesome offerings... His FAMOUS Leo's special pie (His magical signature Vodka sauce & fresh mozzarella) the Leo's Riceball Special, Calamari in sauce, Chicken Marsala, Stuffed Mushrooms, baked clams & salmon oraganetta!!!)

Also: Don't forget to use them for your catering orders however big or...

I have never seen such a rude waiter but Carina. I don’t think she deserve to be working there. She doesn’t know how to approach to customer and the worst part of it she is bad liar. The reason I sad bad liar is because she served main courses to two tables who came after us but we did not have our appetizer yet. Total 1 hour spending and we still don’t have our main course yet. When I said those tables came way after us she said we came after those tables. I told her that we can’t wait anymore so just asked for check. She said that I am inpatient and overreacting. I told her she has no right to talk to me like that. She argued with me and I had no time for it. The owner came and apologize from us. I don’t know what happened but I feel like she forgot to put our order in the computer. Everyone can make a mistake; but arguing with customer is not the solution.

Unfortunately I have no comment about the food cuz I had only one appetizer(calamari) in 1hr and...