Melany Restaurant — Restaurant in New York

Horrible I wouldn't give them even one star. I get to New York after driving from Boston. My sons father suggests we go to this restaurant because of their prices and seating availability. Long story short my sons father ordered goat and the barely got any meat! Mostly fat. He asked for a different meat because he took one bite and wasn't satisfied. Woman was very rude, didn't want to give him another plate. By then I took a few more spoonfuls of their bland rice and stew chicken for myself and children. Paid and left! Meanwhile I ate (so I didn't pass out!from hunger!) she ignored him and only took the plate when I expressed that I eat out all the time, have family who own restaurants, and only would a unprofessional place not take back their plate and want to satisfy their customer! She seemed only concerned with flirting with the other male customers! I try to eat at local business tonsupport their development... I would NEVER eat there again! I rather go to a fast food place. I NEVER like to eat fast food. I contacted the better business bureau. The restaurant never responded. Who ever owns this place should consider taking their customers seriously! Don't loose a customer over a slab of meat! Cheap asses!!!!!! If you want good food go to La Cabana which is up the street from there better food and service!!!!!!!!!! I ate there twice while I stayed in NYC with my children for those 5 days of...

I have been a faithful customer for over 2 1/2 years. Each time they have messed up my order, i let it slide. The food is okay, especially on days when you dont feel to cook. Today i order ten dollars worth of fried chicken (legs and thighs) i waited one hour and a half to get the incorrect order. I was told she will send the correct chicken, which took an additional 45 minutes. The lady over the phone expected that i hand back the incorrect chicken. At this point, my daughter had been waiting to eat all day. I picked off a piece for her to eat. The chicken was not what i asked for nor was it worth ten dollars. With that being said, they lost a customer for good. Good customer service would have been to hand over the correct item as a courtesy without expectation. They took way over two hours for this transaction, they sent the incorrect food, and they were very inconsiderate!! I am very upset because this is no way to treat your...

The only thing that tastes good was the Tostones. The steak is a cheap piece of meat with so much fat on it.

We ordered an order of yellow rice and white rice, both portions of rice was hard as a rock.

There was a long black kinky curly hair in one of our steak platters.

They forgot to give us our Maduros when I first called to place my order the lady was so rude.

She put me on hold and forgot to come back to the phone.

I had to call back several times to get someone to answer the phone just to take my order.

The lady was rude, and said that she was very busy. She was also very impatient with me.

I had this order delivered to my house.

But, I will not order from this place again. I am shocked that they serve such yucky food for a Dominican Restaurant.

What ever happened to people taking pride in their cooking and serving the public??? NYC has gone...