Moe's Southwest Grill — Restaurant in New York

April 2025: I haven't been to Moe's since the summer. I tried to place an order on the app and it wasn't going through. I asked the cashier if there had been any problems. She said none that she knows of then asks me which app. I said Moe's and said she's not familiar with the app. Workers should know familiar with their work business app. She asked someone else who didn't know either. I decided to just place the order in person using my points. Half the toppings needs to be refilled or replaced. The lettuces were almost done and were not fresh, the corn didn't look fresh nor the pico. I had to ask for the chips. If something comes with an order, courtesy is to offer it vs being asked for it. I contacted support to find out whats wrong with the app as it didn't need an update.

July 2024:Have not had Moe's in yearssss since it closed on Steinway street. I seen one opened from the bus and finally ordered the other day. It be a good idea for the app to allow you to put sour cream and guac on the side vs on the order. Guac is free with certain meals but to get it on the side is a charge either way. The food was fresh. I went back today and was missing a salsa that comes with the chips. They ensure the bags are closed...

As a longtime fan of Bolla gas stations throughout NYC, I was eagerly anticipating the opening of this new location featuring Moe’s Grill. However, my recent visit left me utterly disappointed. Upon ordering the bowl, I was dismayed by the meager portions of rice and chicken provided by the cashier. Despite inquiring if this was the standard serving, I received confirmation and reluctantly opted for double chicken. To my dismay, the veggie toppings were scant, barely amounting to half a tablespoon. When I questioned the serving size, I was informed that this was indeed the norm. Such unprofessionalism is unacceptable. I advise against patronizing this establishment, as they seem intent on serving miniature portions and coaxing customers into ordering extras at an additional cost. The level of customer service was deplorable. While I typically refrain from leaving negative reviews, I felt compelled to express my outrage at the lack of food provided, especially considering this is a newly opened establishment. Instead, I recommend visiting GUAC Time across the street for superior food quality and...

This is gas station food. The quality is significantly lower than the restaurant and the price is the same as Chipotle (so why not just get that). The next Moe’s is a little less than an hour away from my home. All the ingredients in my bowl were old. The lettuce was wilted and browned. The chicken had a wierd grayish brown color. My kid’s boritto was the size of my finger and had literally two pieces of chicken. It was boring and dissappointing. I do not recommend this location. Also the workers need to stop posting 5 star reviews on here. It’s unethical. You’re not...