New China Fresh Restaurant — Restaurant in New York

TERRIBLE SERVICE! I don't know why my boyfriend chooses to go there! I understand its around the block compared to walking up 2 blocks, I still don't want anything from them!

When they deliver at times where we weren't able to pick up, the Chinese Delivery Man wasn't going to give us our food without tip. We were going to give him a tip, but the fact that he was demanding it is wrong!!! You don't demand a tip no matter what. We are not obligated to give a tip.

Secondly we had 2 orders and they gave us 2 free egg rolls for their "special", but literally 3 duck sauces for EVERYTHING. How are 3 little packets of duck sauce going to be enough for 2 meals and 2 egg rolls? They always do that!

Lastly just now we had gotten food from them (which is why I'm writing this review: Last straw), my boyfriend order his rice with NO VEGETABLES. They woman just kept saying yes to his request as he repeated it more than enough times and they still put vegetables in his food!

On top of that they don't serve fresh broccoli. How I know? I lived next to a Chinese Restaurant for 15 years before I moved into this neighborhood, and they always served fresh broccoli because I watched them. they gave way more sauce for my broccoli than this place and a lot more duck sauce. They weren't stingy and I wished they delivered this far.

The only thing good about this place is the rice tastes good and the convenience. As far as everything else is... I had...

Can’t rate the food as it never arrived, but the service is horrendous. Ordered online with seamless, and an hour after placing my order I called in since my food hadn’t arrived. The woman told me it was ready and waiting on the counter, but they were waiting for the delivery driver to get back. When I asked if she knew about how long that would take she told me no because she didn’t know where the driver was.

Fast forward another 30 min and still no food, so I called again. Same woman said the order still hadn’t been taken out yet because the driver wasn’t back. Asked her to cancel the order and she tried to add in extra food instead. When I told her absolutely not, because the food I already had was supposedly ready and just sitting on a counter and I didn’t want a cold meal, she copped an attitude and told me she couldn’t refund my money, seamless had to do it.

It took the seamless rep 2 calls and almost 30 min to finally get my order cancelled. Apparently on the first call as soon as the rep said she was calling about an order cancel the woman pretended she didn’t speak English and hung up. Then, on the second call the woman at the restaurant left seamless on hold for 25 minutes.

This is the first time I’ve ever even attempted to order with them, and I would absolutely never...

Where do I start. The food is Avg at best and the customer service is 10x worse. Everytime I go in there since I moved here the cashier is extremely nasty but today was the last straw. I ordered lunch for delivery. After 40 mins my food had yet arrived so I called to check an eta. I was met on the phone with an attitude with the cashier yelling that I never gave my address when I not only in fact gave it but repeated it. I was then told 10 mins and gave my address again. The delivery man called my phone with more attitude then the cashier saying he was downstairs. I told him I'd buzz him up. After 5 minutes of standing at my door no food again, so I call back. This time I was told the delivery man waited and left so If I want my food I have to come to the establishment and get it. I told them I am not coming to get s$&@ and hung up the phone. Safe to say I will not settle for their mediocre food and even lesser...