Nuevo Three Way Restaurant

DO NOT, I REPEAT DO NOT SUPPORT THIS THIEVING BUSINESS. I ordered catering services for an event and they did not give me what I ordered. I was so embarrassed at my event when everyone went to eat, I was so surprised that the chicken wasn’t there. I ordered several whole chickens (which was the main part of the order). I did not notice it was missing until everyone started to eat. This was so embarrassing as everyone only had rice and salad to eat since the meat was missing. This is not the first time I ordered for an event and they messed up my order. Genesis, the owner daughter was super rude about it and did not take full accountability. She said it was the delivery drivers fault, which has nothing to do with me since they are the restaurant delivery driver. To make matters worse, I was promised a resolution and it never happened. I didn’t even get a refund for the chicken I never received.

See attached pictures of my conversations with the owners children. I was told by the son that they are taking accountability and will resolve the matter either with a refund or another order but then he went ghost and started to ignore me. They basically stole from me!

SIDE NOTE: I won’t ever spend my money here again. I learned that the food recipe changed since the old owners moved- which makes so much sense to the blandness of my recent meals. I’ll start to support the old owners new business and won’t ever spend my money here.